Sr. Client Success Partner - Delivery Management

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. We are seeking to add a Sr. Client Success Partner to our rapidly growing Operations department.

A career at SDS is both challenging and rewarding. With over 500 colleagues across the globe, we've created an open and honest culture where we value constant learning and new ideas - no matter what role you're in at SDS. We are passionate about our customers’ success and helping our colleagues grow and develop!

What you’ll be doing?

• Performs and leads specific delivery activities working across teams to drive expected delivery outcomes
• Participates and works across teams as the key point of contact for delivery in defining and finalizing deliverables, metrics, service levels and financials included in the Statement of Work
• Responsibility for overall service level and coordination of initiatives
• Responsible to identify and drive upsell and cross sell opportunities
• Develops and maintains direct customer point of contact for delivery relationships
• Proactively identifies potential issues and drives resolution to avoid customer impact
• Facilitates continuous improvement through process improvement, automation and innovation
• Identifies opportunities for growth within the customer environment
• Drive delivery excellence through voice of the customer and working across towers and disciplines to ensure we provide the highest quality service
• Manages overall account budgets and financials to meet or exceed targets
• Facilitates Steering Committee and Quarterly Business Reviews working with Client Partners and Delivery Leaders
• Supports development and delivery of new products and services

What we’re looking for?

Required skills:

• Bachelors in in applicable area of expertise or equivalent experience
• 7 years for industry and field experience
• Advanced proficiency in MS office applications
• Solid organizing and planning skills for deliverables
• Good priority setting and delegation skills
• Solid analytical, problem solving, negotiation and communication skills
• Travel including overnight domestic, or some international trips may be required

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day

Who is Smart Data Solutions?

For over 20 years, Smart Data Solutions has been partnering with leading payer organizations to provide automation and technology solutions enabling data standardization and workflow automation. The company brings a comprehensive set of turn-key services to handle all claims and claims-related information regardless of format (paper, fax, electronic), digitizing and normalizing for seamless use by payer clients. Solutions include intelligent data capture, conversion and digitization, mailroom management, comprehensive clearinghouse services and proprietary workflow offerings. SDS’ headquarters are just outside of St. Paul, MN with 300 employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 420 healthcare organizations as clients, including a number of Blues plans, large regional health plans and leading independent TPAs, handling over 500 million transactions of varying types annually with a 98% customer retention rate. SDS has also invested meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.

SDS recently partnered with a leading growth-oriented investment firm, Parthenon Capital, to further accelerate expansion and product innovation.

Location:

Smart Data Solutions is headquartered in Eagan, MN. This position has been approved for remote work.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.