What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Smart Solutions?
We are seeking a motivated and detail-oriented Customer Service Representative to join a growing marketing team. In this entry-level role, you will serve as the first point of contact for clients and customers, ensuring their needs are met with professionalism and efficiency. This position is ideal for someone passionate about customer interaction, with excellent communication skills, and eager to learn the foundations of marketing and customer service.
Key Responsibilities:
- Provide excellent customer support addressing inquiries and resolving issues in a timely manner.
- Assist customers with product information, orders, and promotional campaign details.
- Collaborate with marketing and sales teams to ensure accurate communication with clients and customers.
- Maintain a detailed log of customer interactions and feedback to improve future service.
- Participate in training sessions to stay updated on the firm’s services, products, and campaigns.
- Help customers understand promotional offers and guide them through purchasing processes when needed.
Qualifications:
- High school diploma or GED required (Associate's or Bachelor’s degree in Marketing or a related field is a plus).
- Strong verbal and written communication skills.
- Ability to handle customer interactions with patience, empathy, and professionalism.
- Basic understanding of marketing principles is a bonus but not required.
- Team player with a positive attitude and a desire to grow within the company.
Perks and Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development.
- Paid training and mentorship from senior team members.
- Collaborative and friendly work environment.
