What are the responsibilities and job description for the Remote Telehealth Nurse Coordinator (RN) P-074 position at Smash CR?
We started as a weight loss clinic, and are continuing to add more products and services as we grow.
Join a fast-growing telehealth company dedicated to providing compassionate, efficient, and personalized patient care. This fully remote position allows you to balance your professional expertise with the flexibility of working from home. If you’re an organized, tech-savvy RN with excellent communication skills, we’d love to have you on our team!
This is a remote position ONLY for United StatesSchedule: Flexible with availability to respond to calls and messages between 8 AM - 5 PM, Monday to Friday
Responsibilities:
Clinical Support
● Conduct follow-up visits with patients (15-minute phone calls 5 minutes for charting).
● Schedule follow-ups and maintain up-to-date patient flow sheets.
● Send text check-ins to patients and document responses in patient notes.
Customer Service
● Respond promptly to emails, texts, and phone calls (texts within 2 hours).
● Address complaints and concerns with professionalism and empathy.
● Answer basic medical questions about mild to moderate side effects, dosing, and lifestyle education.
● Monitor and report severe non-emergency reactions to the medical provider immediately; refer emergencies to the ER and notify the provider.
● Manage the status of patient orders and invoices for memberships and products.
Requirements:
Active RN License: Must be licensed in one of the following states under the RN multistate licensure compact: Arizona, Colorado, Utah, Idaho, or Iowa.
Technology: High-speed internet, a working computer, and a smartphone.
Skills:
○ Preferred: Experience in the field of weight loss and weight loss injections
○ Excellent communication and grammar.
○ Strong soft skills, with the ability to de-escalate situations.
○ Clear and concise writing and verbal instructions.
○ Proficiency in basic tech tools (Google Docs, spreadsheets, email, texting).
○ Quick learner who is easy to reach during work hours.
Note: Only candidates with active RN license under the multistate licensure compact will be considered
