What are the responsibilities and job description for the Salesforce Delivery Manager position at SMBHD?
SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client’s unique needs.
As a Salesforce Delivery Manager you will be a senior member of our core Salesforce delivery team focused on managing the delivery of Salesforce implementations for our Clients. As a critical member of the project team, you will work on many of Salesforce's products from Sales and Service to Communities, Platform and Marketing Clouds -- an opportunity to have a major impact on our Client's businesses. Further, you will be accountable for managing projects from inception through implementation.
As a Salesforce Delivery Manager, you will report to the VP of Project Delivery and lead a core project team that is responsible for a portfolio of projects. You’ll be accountable for full project delivery and executing SMBHD’s project management processes. You'll also be accountable for leading a pod of delivery resources and working to ensure successful delivery of the entire pod. You will have the opportunity to continue to learn the ins and outs of Salesforce and have an opportunity to work with many different types of businesses.
You Will:
- Manage multiple projects and ensuring successful implementation of Salesforce for multiple clients.
- Execute all SMBHD project processes, including budget management, resource management, and ensuring the completion of all project deliverables.
- Coordinate and assign work to resources within your pod to ensure optimal workload distribution and successful project outcomes.
- Develop and maintain strong client relationships directly interfacing with Clients to ensure their needs are met.
- Lead regular project standups.
- Identify areas for improvement and help ensure continuous improvement across the organization.
- Coach and mentor team members.
You Have:
- Bachelors degree in Computer Science, Mathematics, MIS or related field.
- 2 years managing multiple Salesforce implementations from initiation through completion.
- 4 managing software development projects.
- 3 years configuring and configuring Salesforce.
- 2 Salesforce certifications.
- Proven understanding of the Salesforce Platform, including: MVC architecture, reporting, and automation and flows.
- Exceptional analysis skills.
- Exceptional communication skills.
Bonus Points:
- Experience with direct resource / HR management.
- Business consulting experience.
- Experience with marketing and/or accounting.
Perks:
- Medical, Dental, Vision & Disability Insurance
- 401(k) with 6% match (no vestment)
- Flexible schedule
- An opportunity to work with a team that is passionate about Salesforce and delivering results
Our Core Values:
- Get S*&% Done.
- Be Smart and Ambitious.
- Be Compassionate Towards Everyone.
- Come to Work Positive and Excited.
- Be Collaborative with Sharp Elbows.