What are the responsibilities and job description for the Customer Service Representative position at SMJ Tires Service?
We are looking for an enthusiastic Customer Service Representative to join our team at SMJ Tire Service. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a customer-oriented mindset, and the ability to handle inquiries with professionalism and courtesy.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services to assist customers effectively.
- Handle customer complaints and resolve issues with empathy and efficiency.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve customer service processes and enhance the overall customer experience.
- Upsell products or services when appropriate to meet customer needs.
- Utilize computer systems to manage customer accounts and track service requests.
- Adhere to company policies regarding phone etiquette and communication standards.
Qualifications
- Previous experience in customer service or a call center environment is preferred.
- Bilingual skills are a plus, enhancing communication with diverse customers.
- Proficient in using computers and office software for data entry and management.
- Strong typing skills with attention to detail for accurate record keeping.
- Excellent verbal and written communication skills, demonstrating professionalism at all times.
- Ability to work well under pressure while maintaining a positive attitude.
- A proactive approach to problem-solving with the ability to think critically.
Join us in delivering outstanding customer service while contributing to a positive work environment!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Pasadena, TX 77505 (Required)
Ability to Relocate:
- Pasadena, TX 77505: Relocate before starting work (Required)
Work Location: In person
Salary : $18