Credit Collections Manager

QUALIFICATIONS:

• 5 years of experience in credit and collections management, with a proven track record of success.
• Leadership experience in managing and motivating teams.
• Bachelor’s degree in accounting, finance, business management, or related field.
• Leadership experience in managing teams overseas.
• Strong analytical skills and ability to interpret financial data.
• Advanced computer skills in Microsoft Office Suite, including programs such as MS Word, Excel & Outlook, etc.
• Knowledge of credit reporting agencies and industry is the best practice.
• Must have the ability to read, write, and speak English at an advanced level in a business environment.
• Must have the ability to communicate in Spanish at an intermediate, conversational level.
• Must have advanced communication and negotiation skills to effectively interact with customers and internal stakeholders.
• Possess organizational and time management skills with ability to prioritize and be detail oriented.
• Ability to consistently meet deadlines.
• Ability to establish and maintain effective working relationships with customers, vendors and fellow employees.
• Possess strong analytical skills.
• Ability to exercise independent judgment within established systems and procedures.
• Ability to travel domestically and overseas up to 30% of the time, as needed.

DUTIES/RESPONSIBILITIES:

Credit Policy Development/Management:

• Develop, implement, and monitor credit policies and procedures to assess customer creditworthiness and determine appropriate credit limits.
• Manages the framework of the Collections area, overseeing the Credit Manager.
• Conduct comprehensive credit evaluations for new and existing customers, factoring in financial risk assessments, volume and freight rate changes, and market trends.
• Regularly review and update credit policies, including at overseas locations, based on market conditions and company goals.

Collections Strategy/Oversight:

• Manages the framework of the Collections area, overseeing the Collections Manager to ensure efficient collection of outstanding receivables.
• Conduct regular reviews of aged receivables and take appropriate actions.
• Develop and implement effective collection strategies, including collaborating with the company’s commercial staff and escalating procedures for overdue accounts.
• Monitor collection performance metrics and identify opportunities for improvement.
• Negotiate payment arrangements with customers on delinquent accounts.
• Make staffing decisions related to hiring, promotions, disciplinary actions, and terminations.
• Ensure optimum allocation of resources, including personnel, equipment, and supplies, to maximize efficiency and minimize costs.

Customer Relationship Management:

• Collaborate with sales and customer service teams to proactively address potential credit issues and minimize customer disruptions.
• Communicate credit terms and collection policies clearly to customers.
• Build and maintain strong relationships with key customer contacts to maintain positive credit standing.

Reporting/Analysis:

• Generate regular reports on credit and collection performance, including aging analysis, bad debt trends.
• Analyze data to identify potential risks and opportunities for improvement.
• Present findings and recommendations to senior management.

Compliance/Risk Management:

• Monitor credit and collection activities for potential risks and implement appropriate mitigation strategies.
• Ensure practices are always in compliance with laws and regulations.
• Performs other job-related duties as assigned.

Supervisory Responsibilities:

• Oversee interviews, hires, and training of new staff in the department.
• Oversee the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Executive VP. Oversees the Credits and Collections Department.