What are the responsibilities and job description for the Human Services Supervisor-CASA position at Snohomish County?
Join our Snohomish County Human Services, Office of the Court Appointed Special Advocate (CASA) Division
**Internal Recruitment - Open Only to Snohomish County Human Services Department Employees**
About the CASA Division:
The Snohomish County Office of the Court Appointed Special Advocate (CASA) champions the best interests of children in the dependency system, ensuring they are heard, supported, and empowered. We advocate first for family preservation and reunification, recognizing that children thrive when connected to their families, culture, and community. Our interdisciplinary team of staff and volunteers work collaboratively to transform lives, one child at a time.
We recruit, train and support quality volunteer advocates for the best interests of abused, neglected and abandoned children. Our vision is that every child who needs a voice has a CASA to advocate for their best interests, a forever home, and a bright future. As part of the larger Human Services Department, the CASA Division leverages county-wide resources and partnerships to create lasting positive outcomes for the most vulnerable children in our community.
About You:
You are a passionate advocate for children with strong leadership qualities who is ready to take the next step in your career. You possess excellent organizational and communication skills, with the ability to supervise, mentor, and develop staff while maintaining the highest standards of program quality. Your experience in human services has prepared you to understand the complex needs of vulnerable populations and the systems that serve them.
You thrive in a collaborative office environment, working closely with teams to ensure the best possible outcomes for those we serve. You value the importance of in-person connections and direct engagement with both staff and stakeholders, which is why this integral leadership role requires your full-time presence in our office.
About Us Together:
As the CASA Division Supervisor, you will be at the heart of our operation. Depending on specific assignment, your role may include guiding our staff, supporting the vital work of our volunteer advocates, ensuring compliance with public records requirements, overseeing administrative functions, and/or strategically developing marketing and recruitment plans for growth in our CASA network. Your leadership will directly impact the quality of advocacy we provide to vulnerable children in the dependency system. Together, we will continue to strengthen our program, ensure compliance with all standards and requirements, and make a meaningful difference in the lives of children and families in Snohomish County.
This is a unique opportunity to join a dedicated team of professionals committed to child advocacy. By joining our leadership team, you'll help shape the future direction of the CASA Division while fostering personal connections and a collaborative spirit that make our work so effective. Whether you bring existing experience with dependency systems or are ready to apply your human services expertise to a new area, your contributions will be valued and impactful.
Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.
Please reach out to Joeann Turck at joe.turck@snoco.org with any questions regarding this job posting.
BASIC FUNCTION
To provide leadership, supervision, and technical guidance to staff within assigned Human Services program areas. Responsible for implementing programs and coordinating program operations, including work assignments, performance evaluations, and issue resolution to ensure the delivery of quality services that meet program goals and standards.STATEMENT OF ESSENTIAL JOB DUTIES
- Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
- Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
- Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
- Participates with other members of the Human Services Department management team in identifying and achieving department goals.
- Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
- Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
- Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
- Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
- Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
- Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.
- May perform the duties of all direct report employees.
- Perform related duties as required.
SPECIAL REQUIREMENTS
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.KNOWLEDGE AND ABILITIES
Knowledge of:
- Governmental and private sector human services programs and systems;
- Principles, practices, and techniques in area of assignment;
- Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
- The literature, trends and developments in the area of specialty;
- Supervisory and personnel management procedures and practices;
- Use of applicable technology.
- Plan, organize, and coordinate work through professional employees and supportstaff;
- Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
- Develop work plans, schedules;
- Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
- Ability to express self clearly and professionally both orally and in writing;
- Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
- Develop, interpret, and apply policies related to the program(s) supervised;
- Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
- Utilize computer technology for management of program data.
This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.
WORKING CONDITIONS
The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.
Salary : $100,105 - $121,617
