What are the responsibilities and job description for the Hotel Front Desk Staff Snyder's Shoreline is now under New Management position at Snyder's Shoreline Inn?
- Take and record reservations with accuracy. Confirm as requested.
- Confirm identity of guest at check-in
- Check guest-in and out of system
- Operate reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
- Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
- Complete daily reports, audits correspondences etc. as required by your shift.
- Take and confirm credit cards for validity and acceptability.
- Create incident reports for guest injuries / issues when required.
- Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
- Check registration (folio) cards for completeness, accuracy, and legibility.
- Maintain accurate cash sheet. Responsible for cash drawer balancing.
- Be knowledgeable of hotel promotions.
- Resolve guest complaints.
- Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
- Keep lobby and office area clean at all times,
- Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guest checkout or leave for the day.
- Know emergency procedures and how to respond.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Lock and secure area if leaving the front desk
- Performs any other duties as requested by supervisor.
Job Type: Part-time
Pay: $13.00 - $14.50 per hour
Schedule:
- Evening shift
Ability to Commute:
- Ludington, MI 49431 (Required)
Ability to Relocate:
- Ludington, MI 49431: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
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