Application Support Analyst

Reference 250001BF

Responsibilities

To provide 2nd level Application Support for a wide range of applications working within a global organization. The successful candidate will need to be energetic, hardworking, and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be working on tier 1 applications and must be able to always think quickly and deal with pressure.

Tasks:

• Troubleshooting/Resolving Application issues
• Following escalation processes, incident, and problem management of issues always
• Create and keep documentation current on all applications supported
• Understanding and working with internal partners on improving processes and making applications reliable
• Understanding end to end management of specific projects (if applicable)
• Transfer of knowledge to the rest of the team always to ensure follow-the-sun support (24/6 global support)
• Liaising with other branches to improve teamwork.
• Some, out of hours support may be necessary, including weekends. (Maybe short notice)
• Creating daily issue tickets and populating with all required info including resolution steps
• Creating and maintaining all incident/problem tickets
• Ability to communicate issues/ resolutions with internal partners, showing proper customer service skills (define expectations of customer service skills as professionalism, courtesy, understanding of issue, teamwork, etc.)
• Ability to work with IT partners on issues and resolutions. Pressing for improvements and resolution updates
  
  

Responsibilities:

• Always ensuring the highest level of service for the above tasks and following escalation process in place.
• Responsibility for ensuring that you are fully aware of and adhere to internal Policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g., Golden rules, security policies and regulatory requirements) in a timely manner.
• Ensure production stability and performance, as well as a secure Infrastructure environment.
• Responsibility for managing, controlling, preparing, and escalating risk within the scope of your position.
• Responsibility for reading, understanding, and complying with the Company’s Conduct and Standards and corresponding regulations. You will be notified of changes to policies in a timely manner through announcements and/or intranet updates.
• Act with integrity and due skill, care, and diligence in carrying out your duties. Your actions should always be able to satisfy high standards of scrutiny.
• Observe proper standards of market conduct. Responsibility to ensure that you take reasonable steps to be fully aware of, understand and comply with all regulatory requirements from all regulatory bodies that are applicable to your business.
• Responsible for attending daily whiteboard sessions and being prepared with updates on problem tasks or incidents when applicable.
• Responsible for preparing and complete turnover with support teams in other regions, both written and verbal
  
  

Required

Profile required

Skills:

• Solid knowledge of GMI Core modules COPYFDC, BOFSET1C, BMERGE, trade load, etc., a MUST
• Experience in RPGLE, CLLE, SQLRPGLE and IFS
• Solid knowledge of SQL, Linux, Cloud technologies a MUST
• Operating Systems - Windows/Linux skills
• Cloud Technologies – ELK stack, Dockers and Kubernates - Azure preferred
• Scripting languages – Shell, SQL, Python
• Solid knowledge of trading and clearing systems
• Troubleshooting skills
  
  

Experience:

• Minimum 5 years of experience within an application support role
• Minimum 5 years of experience in GMI core modules
• Minimum 5 years of experience in a high-available production cloud environment (Azure preferred)
• Experience in ELK stack, Dockers and Kubernates
• Experience in APIs, microservices and Azure managed services (i.e., AKS, PostGres, KeyVault)
• Familiarity with “Follow the Sun” methodology in a global environment
• Experience of working in the financial markets
• Experience working with a high-pressure environment
• Solid support experience
  
  

Business insight

Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.

OUR CULTURE:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)

D&I:

Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our Diversity & Inclusion Vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
  
  

For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)

HYBRID WORK ENVIRONMENT:

Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.

COMPENSATION:

Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical/dental/vision, and other benefits for fertility, wellness, student loans and commuters.

Diversity and Inclusion

Societe Generale is an equal opportunity employer, and we are proud to make diversity a strength for our company. We are committed to recognizing and promoting the talents and achievements of our employees and staff, regardless of race, religion, color, national origin, sex, disability, age, gender, sexual orientation, and any other characteristic or status protected under applicable law.