What are the responsibilities and job description for the Application Support Analyst position at Umanist Staffing?
Overview
The Application Support Analyst plays a crucial role in ensuring the stability, integrity, and efficient operation of the company's applications to meet the needs of the users. They are responsible for resolving technical issues, providing support for application users, and collaborating with various teams to maintain and enhance application functionality.
Key responsibilities
The Application Support Analyst plays a crucial role in ensuring the stability, integrity, and efficient operation of the company's applications to meet the needs of the users. They are responsible for resolving technical issues, providing support for application users, and collaborating with various teams to maintain and enhance application functionality.
Key responsibilities
- Provide technical support for applications and resolve issues in a timely manner
- Collaborate with developers, business analysts, and end users to identify root causes of application issues
- Document troubleshooting and problem resolution steps for future reference
- Perform routine application maintenance activities and updates
- Conduct regular application health checks and performance monitoring
- Communicate with users to understand their support needs and provide timely assistance
- Create and maintain support documentation and knowledge base articles
- Participate in testing and quality assurance activities for application upgrades and changes
- Assist in the implementation of new applications and features
- Proactively identify opportunities to improve application performance and user experience
- Adhere to ITIL best practices for incident, problem, and change management
- Support application security and compliance requirements
- Train and mentor new support team members
- Collaborate with third-party vendors for escalated support and issue resolution
- Participate in on-call support rotation for after-hours application issues
- Bachelor's degree in Computer Science, Information Technology, or related field
- Proven experience in application support or related technical roles
- Strong troubleshooting and problem-solving skills
- Proficiency in SQL and database concepts
- Experience in supporting and troubleshooting web-based applications
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Understanding of ITIL framework and best practices
- Knowledge of software development lifecycle and agile methodologies
- Familiarity with system monitoring and diagnostic tools
- Experience with incident and problem management processes
- Detail-oriented with a strong focus on quality and continuous improvement
- Ability to work effectively in a collaborative team environment
- Certifications in relevant technologies (e.g., ITIL, Microsoft, etc.) a plus
- Flexibility to provide after-hours support as needed
Salary : $60 - $65
