What are the responsibilities and job description for the Middle Office Client Service Representative - Retail & online banking - New York, United States position at Societe Generale?
Société Générale is one of the leading financial groups in the Euro zone through market capitalization and offers a large range of services dedicated to Banks /Financial Institutions and corporate customers located in France or outside France.
The Global Transaction & Payment Services (GTPS) provides corporations and financial institutions, including all SG business lines, with a wide range of global transaction banking activity products and services. These products include cash clearing, management of US Dollar & EUR payments, and Trade Finance Services.
GTPS Middle Office main mission is to give our clients service and support to our Sales Team and to secure business processes while ensuring service quality and continuous improvement.
As a member of the GTPS Client Service Team (CST), you represent a significant portfolio of strategic global clients. Our goal is to deliver the highest caliber of client service to them. Our focus will be on response time, accuracy, professionalism, and a tactful approach in difficult situations, to ensure a positive client experience.
- Level 1 support for all requests coming from GTPS Clients
- Respond to manual and electronic client inquiries (swift, email, host to host)
- Client instruction controls manual entries.
- Payment investigations following client or compliance requests.
- Client billing and rebate management
- Account creation, management & termination.
- Perform, reconcile, and coordinate check related activities.
- Perform FX related cases for PCM clients.
- Monitoring investigation management tool and individual worklist
- Support Supervisors and Administrators in handling Group’s workbaskets.
- Complete audit confirmations
- Process operational losses and inform control team.
- Answer daily reconciliation issues: unreconciled items, suspense account.
- Follow up of the daily KPIs.
- Perform permanent supervision.
- Support Risk Team for Procedure and operational controls review
- Maintain the confidentiality of compliance matters relating to our clients.
DIVISION DESCRIPTION:
Global Transaction Banking and Payment Services (GTPS) Americas is composed of three Business Lines: USD Cash Clearing Services, Payment and Cash Management Services and Trade Finance Services. GTPS provides corporate clients, financial institutions, Societe Generale entities and business lines with a wide range of payment products and services such as USD payments, corporate cash management services, check services, foreign exchange conversions and standby letter of guarantees.
SKILLS AND QUALIFICATIONS:
Must Have:
- Understanding SWIFT MT/MX messages
- Handle various ad-hoc requests
- Proactive, detail-oriented, driven to work in a fast-learning environment
- Ability to prioritize and work in a dynamic, deadline-focused environment
- Hands-on experience with SG desktop tools or strong aptitude for learning
- Managing desktop applications, notably: Pega SI, Flexcube, Montran
- Good knowledge of Payment Systems and Client Management Tools
- Understanding of AML and sanctions compliance procedures
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.
For more information about our Culture and Conduct initiatives, please visit this link (https://americas.societegenerale.com/en/careers/get-know-culture/)
D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision:
• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients
For more information about our D&I initiatives, please visit this link (https://americas.societegenerale.com/en/societe-generale-about/diversity-and-inclusion/)
HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.
COMPENSATION & SALARY RANGE:
Base salary range does not include overtime pay, bonus and/or other benefits, where applicable. Actual base salary offer will vary based on skills and experience.
