What are the responsibilities and job description for the Collections Associate position at SoFi?
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The role
SoFi is seeking experienced Collection Associates who are passionate about the customer experience and have the skills and experience to deliver outstanding results. You will be a part of a meticulously assembled team that shares this passion for delivering an outstanding member experience while resolving delinquent loans . The Collections Specialist is responsible for improving collection rates by employing multi-channel collection efforts in a dialer and chat environment on early stage accounts. This role reports directly to an Associate Manager in Loss Mitigation.
What you'll do :
- Work with customers to satisfy any deficient balances
- Review, monitor, and engage with a high volume of customers per day
- Review delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties
- Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes
- Complete high-risk processes with accuracy (i.e. Bankruptcy, Cease / Desist, Attorney Representation, etc.)
- Meet individual and departmental objectives set by department management
- Efficiently assess and recommend action to borrowers concerning all other loan issues
- Make recommendations to management for loans needing additional attention
- Strives to continuously improve the quality and productivity of work
- Be an important part of a lean but growing team with touch points across the organization
- Some evening and weekend hours will be required.
What you'll need :
Nice to have :
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and / or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants : Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
