What are the responsibilities and job description for the Desktop Support Technician position at Soft Source, Inc?
*****Job Title: Desktop Support Technician*****
******Location: Denver, Colorado 80202 – 100% onsite******
******Location: Denver, Colorado 80202 – 100% onsite******
- Duration: 4 month contract, potential to convert and/or extend*****
- Must be Local to CO / Denver area*****
- Must be USC or GC holder***** Number of Positions: 1
- We are seeking a Desktop Support Technician to become part of a highly motivated, top tier team of IT professionals.
- Successful candidates will have strong technical expertise and strong, effective communication skills.
- Primary responsibilities to include but not limited to implementing workstations and peripherals for the Enterprise Cashiering System environment.
- Candidates may be considered for a full-time employee post at the end of contract.
- Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
- Image computers, install applications using in-house tools (SCCM / PXE boot)
- Responds to calls, chats, service tickets, and dispatched requests for technical support
- Diagnoses and fixes endpoint network, software, and hardware issues
- Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
- Communicates with users on proper computer uses and policies utilizing excellent customer service skills
- Provides ad-hoc training to users and groups on hardware and software systems
- Works with other IT teams on complex Incident and Request resolutions
- Maintains computerized inventory of computer equipment through our support platform
- Creates and maintains Knowledge-Based articles for support
- Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
- Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)
- Performs all other necessary tasks related to IT Support of the respective City agencies and supported locations
- Business travel may be required to perform some support activities utilizing City fleet vehicles
- Have a very strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
- Be a strong communicator and detail oriented
- Experience supporting Windows 10, 11
- Experience supporting Microsoft Office 365
- Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
- ServiceNow experience
- Experience and knowledge in ITIL process handling incident, change and problem management
- Independent self-starter able to collaborate actively with others in a cross-functional team
- Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities
- SCCM, Cisco AnyConnect/SecureConnect experience a plus
- Can lift equipment up to 50 lbs
- Education requirement: Graduation from high school or the possession of GED, HiSET or TASC Certificate
- Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.
