Solaris HealthCare Coconut Creekis now hiring. We are looking for people who are commited to providing the best life and care for our residents. If you are looking forward to becoming a part of a dynamic team, we would love to meet you!
We are located at 4125 W Sample Rd, Coconut Creek, FL 33073 .
Full Time
Mandatory Every Other Weekend
Mn#2024
Purpose of Your Job Position
The primary purpose of your job position is to assist the Admissions Director in developing census and quality mix by providing prospective residents and / or responsible parties with appropriate information and assistance to the nursing center, in accordance with current federal, state, and local standards, guidelines and regulations, and Solaris HealthCare's established policies and procedures.
Job Functions
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.
DUTIES AND RESPONSIBILITIES
General Responsibilities
- Completes all assigned tasks in a timely manner as instructed by supervisor
- Adheres to work schedules in completing and performing assigned tasks
- Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents
- Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare
- Treats residents, residents family members, visitors and fellow employees with courtesy, respect and dignity
- Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and / or improving services
- Notifies facility when late arrival to or absence from work according to established center policy
- Adheres to established employee policies
- Adheres to established dress code
- Meets acceptable center attendance requirements
Residents Rights
Ensures that all care is provided in privacyAlerts residents before entering residents roomsReports all grievances and complaints made by residents to supervisorReports all allegations of resident abuse and / or misappropriation of resident propertyCustomer Relations ResponsibilitiesHandles walk in or telephone inquiries and documents on the inquiry logsAt the direction of the Admissions Director, follows up on inquiries by contacting the case managers via telephone or through the electronic referral systemsAt the direction of the Admissions Director conducts tours of the center, documents clinical and financial information on the inquiry form for follow up. All tours must be provided a brochure and complete contact information must be secured for appropriate follow upAt the direction of the Admission Director, participates in community outreach events held at the facility by greeting guests, setting up for the events, offering tours and any other duties as assignedUses formal waiting list policy and keeps future reservations for residentsReviews a list of unoccupied beds and makes preadmission reservations according to type of case and accommodation requiredAt the direction of the Admissions Director, ensures that a model room is maintained in the nursing centerMaintains necessary knowledge of served market areas, resident origin, and major referral sourcesAdmissions Process Responsibilities
At the direction of the Admissions Director, gathers demographic or clinical information from either the social worker and / or floor nurse at hospital or the family of the admitting patient prior to admissionPrior to admission enters new patient information into Matrixcare. Scans / uploads all required documents into Matrixcare in a timely mannerAt the direction of the Admission Director, verifies primary and or secondary insurances, checks FDLE etcUnder supervision of Admissions Director, assumes responsibility for timely and accurate completion of admission contract. Solaris guide line is within 48 hoursExplains differences in rates and charges to residents desiring changes of accommodations, and arranges for the change; Explains services and nursing home policy regarding payment of bills; Provides copies for families regarding limited liability treatment policy and legal surrogate; Gives families a list of all department heads and a resident handbook, and interprets nursing home regulations to resident concerning visitors, visiting hours, and disposition of clothing and valuablesPrimary responsibility for presentation of admission agreements to new admissions within 48 hours or those re admissions that meet the criteria for a new packetIf the resident is identified to be confused prior to admission; the Coordinator immediately contacts the family and identifies the responsible party or power of attorney and schedules the packet signing either prior to or on the day of the admission. Efforts to contact family to be documentedAppropriate legal paperwork such as health care surrogate, durable power of attorney etc; is to be requested and secured from family / friend / s. Any obstacles to be communicated to Admissions Director. Efforts to contact family to be documented. After the admission contract has been executed by both parties, a copy is delivered to the resident in the Solaris folder or emailed as per the request of the patient / familyResponsible to check each room to ensure new admission readiness. Any flaws are immediately reported and corrected prior to new admit arrivalProficient in Matrix, MVP, FDLE, all payer verification systems. Entrypoint, and all electronic referral systems used by the facilityCustomer Satisfaction Responsibilities
May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow up on family or guarantor complaints and problem solves with residents and / or staffAt the direction of the Admissions Director, ensures a Greeter Club / First Impression Program is in place and functioningAdministrative Responsibilities
Assists Admission Director in training the Admission teamOrders, copies, and assembles admissions forms & booklets. Ensures supplies are on handProvides support to Care Transition Coordinator by assisting in the following activities : maintain inquiry logs,tracking inquiries from accounts, may be expected to provide feedback to and from the CTCContributes articles to center newsletter and insures that newsletters and trade journal articles are sent to referral sources by forwarding names of referral sources to newsletter editorAssists the Admission Director with planning, coordinating, and executing community and referral source eventsReports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnelCoordinates work of department with work of other departmentsAt the direction of the Admissions Director, may be asked to attend and participate in staff meetings, departmental head meetings, or other center meetingsReports observations concerning structural, equipment, and furniture defects and malfunctioning to appropriate personnelMaintains confidentiality of necessary informationUtilizes supplies and equipment properly and without wasteThinks and acts calmly and logically to meet unusual occurrences of the job without being thrown off stridePerforms any miscellaneous work assignments as may be requiredStaff Development
Participates timely in in service training classes that provide instructions on how to do the jobAttends and participates in continuing educational programs designed to keep you abreast of changes in your profession, as well as to maintain your license on a current statusParticipates in annual Solaris HealthCare in service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.)Education
College degree preferredExperience
Sales experience, particularly in health care services, products or pharmaceuticals is desirable. Familiarity with long term care and / or health care services useful.
Specific Requirements
Must be able to read, write, speak, and understand the English languageMust possess the ability to make independent decisions when circumstances warrant such actionMust demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents servedMust be a supportive team member, contribute to and be an example of team work and team conceptMust possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies / personnel and the general publicMust possess leadership ability and willingness to work harmoniously with and supervise other personnelMust have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioningMust possess the ability to seek out new methods and principles and be willing to incorporate them into existing activitiesMust be able to relate information concerning a residents conditionMust not pose a direct threat to the health or safety of other individuals in the workplaceLocal travel engaging in outside sales calls, including periodic overnight travel, as needed or as directed by Administrator is required
