What are the responsibilities and job description for the PT Resolution Agent- Resolutions position at Soleil Management, LLC?
Description
ABOUT OUR COMPANY:
We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.
We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.
ROLE:
The resolutions agent will be responsible for the complete account management of consumer account loan portfolio 60 to120 day delinquencies. Experienced first party account manager needed for fast paced Timeshare Mortgage collections department. Responsibilities include customer service, collections, skip tracing and recovery.
SUMMARY:
A resolutions agent’s primary duty is communicating with customers, via phone, to resolve delinquent accounts and collect payments on debts. This requires patience and diligence as resolution agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt. Additionally, some customers can be hostile or rude.
RESPONSIBILITIES:
- Meet weekly and monthly delinquency and charge off goals
- Ability to review accounts for escalation or “Problem Accounts.”
- Documents customer conversations and payment arrangements
- Ability to perform detailed skip tracing activity to locate delinquent customers
- Ability to negotiate payment terms via telephone, email and letter form.
- Excellent computer skills and phone etiquette
- Ability to pass background check and drug screen
- Reduction in the number of accounts being sent to third party collections
- Ability to work evenings, weekends.
- Competitive and self-motivated team player
Requirements
- Working knowledge of FDCPA, CFPB, FDIC
- Experience in MS Office applications (MS Word, Excel, and Outlook.
- Must be a person who can balance a split their skill set between Customer Service and Collections.
- HS Diploma or equivalent.
- Professional verbal and written communication skills.
- Detail-oriented with excellent organizational and time management skills.
Work Posture Requirements:
- Sitting: Constantly
- Standing: Occasionally
- Walking: Occasionally
- Driving: N/A
- Bending (from waist): Rarely
- Crouching (squat): Rarely
- Kneeling: Rarely
- Crawling: N/A
- Climbing (stairs): Rarely
- Climbing (ladder): N/A
- Twisting: Rarely
- Reaching: Rarely
- Wrist Motion: Constantly
Carrying Requirements:
- Items Carried: Boxes
- Distance: 50 yards
- Times Per Day: Rarely
- Maximum Weight: 25 LBS
The Company is an Equal Opportunity Employer. Employment is contingent upon successful completion of background investigation. Pre-employment drug screening required.
EEO/Drug Free Workplace
