Warehouse Fulfillment Supervisor

**Bilingual in English and Spanish is required**

Full benefits package offered on the first on the month following date of hire including: Medical, Dental, Vision, 401K plan with a 100% company match!

Our company has doubled size and we have experienced exponential growth in membership from 2,000 members to over 10,000 members!

Join our winning Solis Team!

Location: 7440 SW 50th Terrace Unit #105, Miami, FL 33155.

Position Summary:

The Warehouse Fulfillment Supervisor is responsible for planning, supervision, coordination, and successful execution of all activities related to the OTC operations unit. The OTC Supervisor is responsible for establishing standards of quality and performance across the OTC operations that includes providing guidance on best customer service practices, timely order processing and monitoring of inventory purchasing.

Essential Duties & Responsibilities:

• Oversees departmental personnel in conjunction with the managing leader and Human Resources to include recruiting, hiring, training, performance management, scheduling and payroll, initiating coaching/counseling and assumes responsibility for other duties related to personnel.
• Meets on a regularly scheduled basis with Solis Health Plans representatives to review on-going OTC fulfillment operations.
• Resolves any grievances or inquires related to Solis Health Plan members in a timely manner and provides a grievance recap to the managing leader.
• Prepares operational reports to be provided to the managing leader.
• Ensures products are rotated, within date, and properly displayed on shelves.
• Follows Policies & Procedures in handling of outdated or D/C product.
• Manages third-party shipping processes required for mailing orders.
• Collaborate closely with the in-house shipping dispatch agent to ensure the timely and successful execution of all deliveries.
• Prepares schedules for OTC clerks.
• Reviews overtime report and ensures communication with staff as appropriate.
• Maintains a clean and safe department by complying with procedures, rules and regulations.
• Establishes a comfortable environment for the customer by showing them that they are dealing with a well-trained professional.
• Communicates effectively with other professional and support staff in order to achieve positive customer outcomes.
• Promotes and contributes to a positive, problem-solving environment.
• Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.
• Participates in meetings, training and in-service education, as required.
• Performs other duties as assigned.

Supervisory Responsibility:

Yes

Qualifications & Education:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of High School diploma or equivalent.
• Minimum three years (3) experience working with Over the Counter (OTC) Products, experience in dispensing pharmacy setting preferred.
• Previous experience in pharmacy environment and pharmacy terminology preferred.
• Demonstrated leadership and management skills required.
• Pharmacy adjudication platform knowledge preferred.
• FedEx program knowledge preferred.
• Excellent computer knowledge is required, including proficient knowledge of Microsoft Office.
• Fluency in Spanish and English required.
• Customer relations experience.
• Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies.
• Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization.
• Ability to work effectively independently and in a team environment,
• Ability to read, analyze, and interpret technical procedures or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, and volume.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong decision-making and analytical skills.
• Must be self-motivated, organized and have excellent prioritization skills.
• Must be able to work well under stressful conditions.
• Must be able to work in a fast-paced environment.

What set us apart:

Join Solis Health Plans as a Warehouse Fulfillment Supervisor and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference!