IT Support/Helpdesk Technician

IT Support/Helpdesk Technician
Irvine, CA (Onsite)
9-12 Month Contract
Job ID 25-09395

Solugenix is assisting a client, in their search for an IT Support/Helpdesk Technician. This is a 9-12 month contract opportunity based out of Irvine, CA (Onsite).

We are seeking a temporary, entry-level IT Support Technician to provide technical assistance to end-users and support the organization's IT operations. The ideal candidate will have 1 years of experience in IT support, a solid foundation in networking fundamentals, and troubleshooting skills for both hardware and software. This position requires a proactive individual with excellent communication skills, the ability to explain technical concepts to non-technical users, and a "can-do , customer service-focused attitude.

Required Qualifications:

• 1 years of experience providing IT support in a professional setting.
• Basic understanding of networking fundamentals, including IP addressing, subnetting, and routing.
• Experience troubleshooting hardware and software issues on both Windows and macOS platforms.
• Familiarity with Active Directory and user account management.
• Proficiency in supporting IT hardware such as printers, VoIP phones, and peripherals.

Preferred Qualifications:

• Familiarity with Microsoft, Office 365, and Google Workspace Administrative.
• CompTIA A or Network certification.
• Familiarity with Cisco or Fortinet networking equipment.
• Experience using RMM and Ticketing tools such as Syncro or ConnectWise.
• Basic knowledge of backup technologies such as ArcServe, Datto, Veeam, etc.

Objectives of this Role:

• Provide day-to-day technical support to end-users, resolving hardware, software, and network issues.
• Troubleshoot and resolve problems with PCs, macOS devices, printers, and peripherals.
• Perform basic routine maintenance, manage user accounts, and support Active Directory under the direction of the Senior Systems Administrator.
• Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift to 40 lbs).
• Document troubleshooting steps, resolutions, and procedures as directed by the Senior Systems Administrator.

Responsibilities:

• Demonstrate a strong foundation in networking fundamentals, including IP addressing, subnetting, routing, and switching, to assist with basic network troubleshooting.
• Assist with setting up and maintaining networked printers and VoIP phones.
• Provide exceptional interpersonal skills with a professional and polite demeanor to ensure effective collaboration across departments.
• Proactively find and resolve issues that arise.
• Ability to explain and resolve IT issues using patience and professionalism while assisting non-tech-savvy users.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $35/hour to $40/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.

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