What are the responsibilities and job description for the Help Desk Specialist position at Solve IT Strategies, Inc.?
MUST RESIDE IN CHICAGO
FULLY REMOTE
Contract role
Key Responsibilities:
- Serve as the first point of contact for technical support via phone, email, or in-person requests.
- Troubleshoot and resolve hardware, software, and network issues, escalating more complex problems to higher-level support teams when necessary.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Provide guidance and support for common software applications, including email, productivity tools, and proprietary systems.
- Document issues and resolutions in the ticketing system, ensuring accurate records for future reference.
- Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
- Assist in maintaining an inventory of hardware and software assets.
- Conduct user training sessions on basic IT tasks and best practices.
- Stay updated on the latest IT trends and technologies to enhance support services.
Qualifications:
- Proven experience in a help desk or IT support role.
- Proficiency in troubleshooting Windows, macOS, and mobile operating systems.
- Knowledge of networking concepts, including TCP/IP, DNS, and VPN configurations.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) and remote support tools.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Exceptional organizational skills and attention to detail.
- Certification such as CompTIA A , ITIL Foundation, or equivalent is a plus.
Salary : $20 - $24
