What are the responsibilities and job description for the Automotive Service Advisor/Writer position at SOMERSWORTH NISSAN?
Join our award winning service center at Somersworth Nissan! If you’re looking for an opportunity to be in a fast paced environment with the support of a management staff involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people that are motivated and client focused.
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily communication with technicians' time is consistently sold to service customers
- Serve as the liaison for the client to comminate concerns to technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs to sell appropriate work needed
- Maintain Customer Satisfaction Index at or above company standards
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
- Process payments and be able to handle cash transactions
- Ability to accurately estimate and communicate repair quotes to clients
Qualifications
- Organized and friendly personality
- Demonstrated ability to work well with others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Self Motivated for success and able to work independently
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $60,000 - $120,000