What are the responsibilities and job description for the Insurance Customer Service Representative position at Sonic Insurance, Inc.?
Sonic Insurance is a trusted insurance brokerage dedicated to delivering exceptional service and personalized solutions to our clients. We are looking for a detail-oriented and customer-focused Insurance Customer Service Representative to join our team and provide top-tier support to our policyholders.
Responsibilities:
- Assist clients with policy inquiries, coverage details, and claims processes
- Process policy renewals, endorsements, and cancellations
- Provide quotes and explain coverage options to clients
- Maintain accurate records of customer interactions and transactions
- Ensure compliance with insurance regulations and company policies
- Support the sales team with client follow-ups and documentation
- Delivering excellent customer service through phone, email, and in-person interactions
Requirements:
- Minimum 1 year of experience in an insurance customer service role
- Must hold a 2-20 or 4-40 Insurance License (Florida)
- Strong communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and insurance software systems
Benefits:
- Competitive salary performance incentives
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
If you meet the qualifications and are passionate about helping clients with their insurance needs, we’d love to hear from you!
Qualifications
- Customer support
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Insurance sales: 1 year (Required)
License/Certification:
- 220 or 440 insurance license (Required)
Ability to Commute:
- Ponte Vedra, FL 32081 (Required)
Work Location: In person
Salary : $40,000 - $55,000
