What are the responsibilities and job description for the Order Entry Associate II position at Sonova?
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Aurora (IL), United States
Order Entry Associate II
Covid Protocol:
Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.
Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.
Order Entry Associate II for Government Services
Sonova US is seeking an Order Entry Government Services Associate II at our Aurora Operations Distribution Center in Aurora, IL. In this position you will make an impact on business while improving lives of all ages with hearing devices. As an Order Entry Associate II you will perform administrative functions associated with entering orders and processing hearing aid products and DWA systems. Sonova is the third largest manufacturer in Aurora and has been in the community for over 40 years. Come join Sonova and work with an outstanding, passionate, high energy team in a fast paced production environment!
Our offer to you:
- An opportunity to improve the quality of life for millions of people suffering from hearing loss
- A challenging and motivating manufacturing position
- A team of 500 employees from 17 different countries, speaking 30 different languages
- A company that prides itself on innovation with new technology devices approximately every 6 months
- Opportunities for further responsibilities and support for further training and development
- Sonova’s outstanding opportunities and career growth
Main tasks and responsibilities:
- May perform any or all of the following functions
- Entering new VA ZORI orders
- Visually inspect orders and products
- Fully check each order for accuracy, including compatibility and reading/interpreting/applying notes
- Utilize SAP to locate most current impressions on file for the patient for orders requesting to use the scans on file
- Enter supply orders when requested by the customers (boxes, bags, shipping labels, etc…)
- Utilize SFDC to create cases and emails to notify customers when a request cannot be fulfilled, to instruct the clinic to order extra items in ROES, or to notify the clinic of a rush order status
- Be responsible for watching all rush orders and emailing expediting if needed, to ensure the order ships on time
- Attend and actively participate in all required Daily Management Meetings
- Active participation in all quality improvement processes
- Meet established individual and team goals
- Maintain workstation in a clean, safe and orderly manner
- Adapt to various tasks as business needs require
Your Profile:
- Well organized; Detail oriented
- 1-3 years of data entry experience in a manufacturing environment preferred
- Willingness to work in a team environment
- Strong communication and interpersonal skills
- ITE Production Associate, or BTE Production Associate position
- Must be able to speak, read, and write in English
- Working knowledge of Microsoft Office Suite, SAP or other ERP system experience a plus
- Excellent vision to read small font
- Ability to sit for 7 hours a day
- Ability to type on a keyboard
- Lift weight up to 20 pounds
- Flexibility to various positions as business needs require
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