What are the responsibilities and job description for the Outreach Specialist position at Sonova?
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Valencia (CA), United States
Outreach Specialist
156486
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Outreach Specialist (Remote)
The Outreach Specialist will actively prequalify leads from designated sources, nurturing them through strategic engagement and relationship-building to drive conversion. By guiding prospects to schedule a CI evaluation, the Outreach Specialist will play a critical role in advancing potential candidates through the sales funnel, accelerating growth and optimizing the sales pipeline.
Responsibilities:
- Manages and pre-qualifies consumer leads from various sources, converting Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) to drive sales growth.
- Consistently engages consumer leads through a strategic outreach cadence via email, phone, and text, fostering timely responses and building rapport.
- Determines which consumer leads have expressed interest in exploring cochlear implants as a hearing solution and may benefit from an evaluation.
- Nurtures leads through targeted communication until they schedule a cochlear implant evaluation.
- Documents all lead communication and activities in Salesforce to maintain comprehensive and up-to-date records.
- Identifies and reports consumer complaints or suggested enhancements in the internal complaint tracking system.
- Collaborates effectively with Cochlear Implant Consumer Specialists and Field Sales to provide support and guidance to cochlear implant candidates.
- Coordinates warm introductions to an Cochlear Implant Consumer Specialist once lead has scheduled an evaluation.
- Drives sales activities and initiatives to meet and exceed key metrics.
- Provides on-call support for potential candidates seeking information from AB via phone, email, webchat, or website.
- Monitors and manages lead processing channels, including phones, email queues, Salesforce automated queues, and live chat, ensuring optimal lead handling and response times.
- Contributes Voice of Customer (VoC) feedback by asking customers pre-defined questions on the customer journey and/or
- by sending a survey link to an online customer survey.
- Other duties as assigned
Travelling Requirement: up to 5%
More about you:
Education
- Associate’s Degree
Nice to Have
- Bachelor's Degree
Work Experience
- Minimum of 1 year of sales work experience
Nice to Have
- Experience in hearing, healthcare, or med tech industry
Personal Competencies
- Able to complete work independently and collaborate on a team.
- Strong verbal and written communication skills.
Social Competencies
- Maintain integrity and mutual respect when communicating with others.
- Strong customer-focus orientation.
Leadership Competencies
- Be a curious learner.
- Embrace and lead change.
Professional Competencies
- Maintain professionalism among peers and communicate effectively with all levels of the organization.
- Self-motivated and high level of initiative to complete tasks.
- Strong organizational skills and computer skills.
Nice to Have
- Formal sales training
Language(s)/ Level
- English/ Fluent
Nice to Have
- Spanish/ Fluent
IT Skills
- Microsoft Office
Nice to Have
- Salesforce and WebEx Phone
- System
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
What we offer:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location.
This role's pay range is between $65,600/yr - $98,400/yr (based on location). This role is also bonus eligible.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Salary : $65,600 - $98,400
