What are the responsibilities and job description for the Dispatcher position at Sooner Inc.?
POSITION BRIEF: Individual reports to the Dispatch Manager and is responsible for scheduling and dispatching rig Forklifts and Flatbed Trucks in support of Sooner Inc. Sales and Operations divisions.
RESPONSIBILITIES:
- Schedule and dispatch drivers based on customer requests, ensuring timely order completion
- Maintain accurate records of orders, driver assignments and trip permits
- Communicate effectively with drivers and customers; respond promptly to orders, calls and emails
- Prioritize calls according to urgency and importance
- Monitor weather and routes to coordinate with drivers and rigs on any delivery delays.
- Maintaining communication with all personnel during emergency situations until a resolution has been reached
- Enter data into a computer system and maintain logs and records of calls, activities and other information
- Collect and process BOL’s, delivery paperwork and update tracking spreadsheets
- Schedule loading/unloading appointments and track driver locations
- Coordinate with the drivers/yards on any backhauls.
- Reviewing logs of truck drivers to make sure they stay in compliance.
- Collect all JSA from flatbed and forklift on rig deliveries.
- Negotiating rates and delivery timelines
- Handling customer complaints and inquiries
- Perform additional office duties and reports as needed
QUALIFICATIONS:
- High school diploma or equivalent
- 1 year of relevant experience
- Excellent ability to multitask
- Excellent organizational skills
- Effective communication skills
- Excellent computer skills
- Maintain a calm and professional demeanor during critical situations.
- Problem solver and critical thinking
PREFERRED EXPERIENCE:
- Knowledge of Samsara
- Knowledge of DOT rules and regulations, FMCSA, Load Securement
- Bilingual
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Work Location: In person
Salary : $18