What are the responsibilities and job description for the Help Desk Intern position at Sorenson Communications, LLC?
This position requires candidates to be Onsite in the Salt Lake City Area
* Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *
Description
Sorenson Communications is providing an internship as a Help Desk Tech. You will have an opportunity to work with a team where your experience and training will be leveraged. A manager will guide, mentor, and teach you some of the critical elements of your chosen career pathway. You will establish learning objectives that you will pursue as part of your work at Sorenson.
Essential Duties and Responsibilities
- Performs all tasks related to monitoring of Sorenson production systems for 24x7 operation.
- Provides general IT assistance to employees.
- Performs password resets (and other tasks as assigned) for employees.
- Provides monitoring and front line support for Sorenson Branded production systems.
- Escalates issues to appropriate support teams for resolution.
- Adheres to IT Operations policies, procedures and standards.
- Maintains confidentiality of company and customer data.
- Maintains ticketing SLA’s and is able to provide service or escalate within SLA window
- Other duties as assigned.
Knowledge/Skills/Abilities
- Must manage time effectively.
- Must be detail oriented and provide accurate documentation.
- Must be able to work effectively in a high-stress environment.
- Must be process oriented and highly organized.
- Excellent verbal and written communication skills.
- Ability to effectively plan and organize appointments and meet reporting deadlines.
- Must be able to type a minimum of 45 wpm.
- Must have intermediate understanding of Microsoft products, such as Word, Excel, OneNote, OneDrive. Etc.
Experience/Education/Additional Info
Education: Certifications, Technical College, Trade School or currently attending college or recently graduated.
Duration: up to 6 months
Office Environment: Onsite in Salt Lake City Utah Required
Working Conditions and Physical Requirements
- Punctual and reliable attendance.
- Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
- Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Equal Employment Opportunity:
Sorenson Communications and CaptionCall are an EOE, Disability/Age Employer.
Company Summary
Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.
Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.
As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions.
