What are the responsibilities and job description for the Help Desk position at Primary Residential Mortgage?
Responsibilities/Duties/Functions/Tasks
List responsibilities/duties and tasks here
Respond to user inquiries and provide technical assistance via phone, email, service desk cases.
Examples
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
I acknowledge that I have read the Job Description and I understand what is expected of me for this position. PRMI reserves the right to change/reassign job duties or combine positions at any time. I also understand that I am at-will employee and that this job description does not constitute a contract of employment.
List responsibilities/duties and tasks here
Respond to user inquiries and provide technical assistance via phone, email, service desk cases.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Assist with setting up and managing user accounts and permissions.
- Provide support for operating systems, productivity software, and other business applications.
- Document issues, solutions, and work performed in ticketing systems.
- Educate users on best practices and provide guidance on IT-related matters.
- Collaborate with other IT team members to resolve complex issues and implement new technologies.
- Stay updated with the latest industry trends and technologies.
- Proven experience as an IT Help Desk Technician or in a similar role preferred but not critical.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network and system administration principles.
- Experience with troubleshooting common IT issues (hardware, software, and network).
- Proficiency in using ticketing systems and remote desktop tools.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Customer-focused attitude and strong interpersonal skills.
- Full-time position with standard office hours. Hybrid work available after initial training period in office.
- Occasional after-hours or weekend work may be required for maintenance or urgent support issues.
- Ability to lift and move computer equipment as needed.
Examples
- Extraordinary attention to detail
- Ability to work and to deliver content under tight deadlines
- Ability to work independently
Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
I acknowledge that I have read the Job Description and I understand what is expected of me for this position. PRMI reserves the right to change/reassign job duties or combine positions at any time. I also understand that I am at-will employee and that this job description does not constitute a contract of employment.
