What are the responsibilities and job description for the Global Customer Quality Manager position at Sorting Tab?
Job Summary
Strive to ensure that plants and programs achieve an excellent performance in new launch and serial production for the particular OEM.
Support competence development to the Plant QA teams to maintain and improve performance for the OEM concerned.
Build 'bridges' to all depts. and cooperate with all employees to achieve the common masterplan.
Provide improvement direction based on the OEM global performance dashboard.
Provide OEM related support to the CPS and Sales organization
Responsibilities
- Conduct monthly reviews of with Plant operations on 0km, launches and Field performance. Report status to Customer Quality Manager based on OEM Performance
- Implement improvement projects defined in masterplan globally / regionally)
- Implement strategies with OPS, PU, PC, SL, CPS to improve processes and products.
- Support internal and external audit conformance (AIAG 16949, OEM audits)
- Manage and motivate QA-teams in the plants and centrally by implementing OEM specific requirements across the product life cycle (Launch, Production, Warranty)
- Provide problem solving competence and direction to the Plants (e.g. 8D quality)
- Ensure Senior management visibility of Major Issues (Launch, 0km and Field).
- Lead or guide de-escalation Taskforces where needed in the event of a critical issues or Special supplier status in support of the plant.
- Be part of successful Customer visits, audits.
KEY RESULT INDICATORS
- Quality performance (CPPM, CNCR, IPPM, INCR, SPPM, SNCR, APQP Work products, Warranty performance)
Job Type: Full-time
Schedule:
- Monday to Friday
Work Location: On the road
