Customer Sales Account Manager

A long-established leader in the business supply industry, our organization has been a trusted partner for businesses since the mid-20th century. Following an acquisition by a larger retail group in the late 1990s, we continue to provide essential services, solutions, and excellent customer support to help both our clients and our team members succeed. They believe that a partnership with us, whether as a customer or an employee, makes every workday more productive and fulfilling. From fundamental office necessities to technology and customized printing services, we offer a wide range of products at competitive prices, along with a diverse selection of rewards available with every purchase.

The Opportunity: Print & Promotional Inside Sales Specialist

This role will focus on supporting both new and existing customers, driving transactional and solution-based sales. You will act as a dedicated advocate for our customers, becoming a subject matter expert in the print and promotional product category, while ensuring our organization is well-positioned to secure profitable deals. Their specialist sales team works directly with businesses of all sizes, offering tailored products and services to meet their specific needs.

What You Will Do:

• Achieve a high conversion rate of sales opportunities while adhering to established margin guidelines.
• Support our key customer accounts by collaborating with Account Managers and strategic account teams (managing accounts up to a significant annual revenue) to secure both one-time and recurring projects.
• Effectively manage and prioritize multiple lead channels, including inbound inquiries and assigned leads.
• Develop and maintain a strong understanding of our specialized print and promotional product offerings, pricing structures, and available solutions.
• Maintain a robust sales pipeline within our CRM system, adhering to standard operating procedures to ensure timely and appropriate follow-up on all opportunities.
• Foster strong collaboration and partnerships with various internal teams, including the broader sales organization, merchandising, and vendor relations.
• Effectively educate customers on relevant features and benefits of our online platform and product offerings within the print and promotional category.
• Successfully drive net sales growth and increase our share of customer spending by consolidating business from competitors and building trusted advisor relationships with key accounts and their related locations.

What Skills and Attributes You Bring:

• You are a highly motivated, competitive, and results-driven individual who utilizes strong communication and persuasive abilities to strategize, develop, and close sales opportunities focused on growth.
• You thrive in a dynamic environment that requires adaptability to change.
• You possess strong presentation skills.
• You are a self-starter with a strong focus on achieving results.
• You demonstrate excellent time management and organizational skills.
• You are proactive in seeking information and view challenges as opportunities for learning and improvement.
• You recognize the uniqueness of each customer interaction, think strategically, and remain composed under pressure.
• You value a positive work environment and aim to contribute positively to your team and colleagues.
• You are passionate about the solutions you offer and are enthusiastic about sharing their value with clients.

Basic Qualifications:

• High School Diploma or equivalent.
• At least 1 year of relevant experience in sales or customer service.

Preferred Qualifications:

• In-depth knowledge of print and promotional products and services.
• Experience with business-to-business sales processes.
• Previous experience in virtual selling or relevant professional experience (or related education).

What We Offer:

• An inclusive workplace culture supported by employee-led resource groups.
• A generous paid time off and holiday schedule (including standard paid holidays and a flexible holiday).
• Employee discounts (online and in-store where applicable), a company-matched retirement savings plan, and comprehensive physical and mental health and wellness programs.