Customer Service and Records Representative - South Florida State College

Full-time, year-round position responsible for the following: Customer service, Welcome Desk, answering the college telephone, records and transcript processing, grades processing, graduation, and assisting the Assistant Registrar, Customer Service and Records as needed. Typical work schedule: Monday - Friday, 8 am - 5 pm (9 am - 6 pm possibly as needed).

Duties and Responsibilities:

• Exhibits good communication, organization, cooperation, and customer service skills; presents a courteous attitude with all college staff, students, and visitors.
• Responsible for scanning, indexing and verifying documents.
• Monitors and ensures that the Welcome Center computers are powered on and ready for student use every morning and shut down every evening prior to leaving.
• Maintains awareness of college, state and federal regulations, pertaining to the function of admissions and records; assists in meeting and maintaining these regulations including the verification and editing of required reporting at each level.
• Maintains current working knowledge and understanding of computer software programs, (Microsoft Access, Excel, Word, Course Reference Management System and BANNER) to assist in the data entry of departmental data.
• Assists college staff, students, and visitors by answering general inquiries concerning College programs, services, admissions, graduation applications, admissions and graduation checklists, residency declaration forms, transcript requests/orders, and enrollment procedures.
• Creates student identification cards, prints student schedules, provides student Panther Central and admissions application login information and password resets.
• Responsible for entering change of incomplete grades into the student records.
• Assists with answering department emails, removing student holds, updates receipt of all college and high school transcripts, and updates the student's checklist accordingly.
• Assists students with enrollment verification, change of information, and release of information forms (FERPA).
• Assists with General Education (GED) graduating students in Banner, types certificates for completers and graduates from certificate and workforce programs, prepares and mails college diplomas and certificates, and participates to ensure success of commencement ceremony.
• Sends reminder to IT department to update opening and closing phone line messages.
• Participates in recruitment, marketing, orientation, registration, career/job fairs, meetings, staff and professional development, and other student services assignments and activities.
• Processes phone and supplemental registrations including application entry for students; registers for Corporate and Community Education programs and at off-campus centers.
• Maintains and submits to the Assistant Registrar, Customer Service and Records accurate and organized records, reports associated with time off, and issues with: college telephone line and/or welcome center, customer service, college telephone operations, and all student services.
• Answers all departmental incoming calls and answers general inquiries regarding the admissions, registration, and records processes, program offerings, etc.
• Works flexible hours to include evenings and/or weekends (ex. 9 am to 6 pm on rotation during Student Services block-out dates).
• Enters college transcript credit equivalencies into Banner and Transcript Equivalency System (TES) systems.
• Evaluates and enters student Advanced Placement (AP), International Baccalaureate (IB), and College Level Examination Program (CLEP) and other test scores, as needed into Banner.
• Contributes to unit planning, assessment, and college institutional effectiveness efforts.
• Acts in accordance with local, state, and federal laws/regulations as well as College policies and procedures.
• Performs other duties as assigned.

Educational: High school diploma (or equivalency) required. Associate or higher degree preferred.

Experiential: Clerical and customer service experience required. College experience strongly preferred. A strong working knowledge of Microsoft and other software applications strongly preferred.

Other: Ability to type proficiently required. Strong interpersonal skills with all age groups and diverse populations required. Must have ability to communicate effectively both orally and in writing. Bilingual (English/Spanish) desirable.

Classification: Career Service Level III

Reports To: Assistant Registrar, Customer Service and Records

Posting Date: January 27, 2025

Starting Annual Salary Range: $35,338 - $39,579 ($16.99 - $19.03 per hour)

Application deadline: February 12, 2025

SOUTH FLORIDA STATE COLLEGE IS AN EQUAL ACCESS/EQUAL OPPORTUNITY INSTITUTION

You may be eligible for Veteran's Preference. Click here for the Veteran's Preference Claim form to determine your status. If eligible, complete the form and upload it along with your DD214 (or other comparable document) in the "Add/Update Document" section of the application process.

Applicants with disabilities who need assistance in the application or hiring process should contact: Human Resources, 863-784-7132, or send written request to:

South Florida State College
ATTN: Director, Human Resources
EA/EO & ADA Officer
600 West College Drive
Avon Park, FL 33825