What are the responsibilities and job description for the Telephone Operator position at South Lake Gastroenterology, INC?
Benefits :
Employee discounts
Opportunity for advancement
Training & development
Benefits / Perks
Competitive Compensation
Great Work Environment
Flexible Hours
Job Summary
We are seeking a Telephone Operator to join our team! As a telephone Operator, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone.
Responsibilities
Answering incoming phone calls, answering questions, and transferring calls to the appropriate places
Juggle multiple callers and phone lines while maintaining a positive attitude
Keep notes on important callers and information
Take messages, as needed.
Schedueling appointmets for the doctors.
Helping with any issues our patients may have on the call.
Explaining procedure preps
Other duties as required.
Qualifications
Excellent customer service skills
Strong organizational skills
Familiarity with automated phone systems help
Experience with EMRs and Medical Platforms BIG PLUS (Eclinical / ECW)
Experience with Medical Offices and Medical Receptionist a PLUS
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