What are the responsibilities and job description for the Senior Telephone Operator position at Transtreme?
Transtreme: A Leader in Healthcare Services
We pride ourselves on delivering exceptional care to our patients and their families. Our team is committed to creating a supportive and dynamic work environment that fosters growth and development.
Our Values:
- Patient-centered care: We put our patients first in everything we do
- Teamwork: Collaboration and open communication drive our success
- Growth and development: We invest in our employees' careers and well-being
Job Description:
- Coordinate appointment scheduling for geriatric patients with our Nurse Practitioners
- Assist with language support through our translation line to ensure effective communication with patients
Requirements:
- At least 3 years of telephone experience (call center experience preferred)
- 3 years of customer service experience
- Medical scheduling experience is a plus
- Proficient in data entry and Microsoft Office
- Excellent verbal communication and active listening skills
- Strong work ethic
- Team-oriented
- Bilingual in Spanish, Mandarin, or Cantonese (required)
Work Environment:
- On-site in Maitland, FL call center
- Full-time position with flexible hours, including designated breaks
