What are the responsibilities and job description for the Customer Service / Call Center position at South Shore Staffing?
Customer Service Representative / Call Center
About Us
We are the largest distributor of the most popular and highest quality acupuncture supplies in the United States. For over 40 years, we have been the exclusive importer of specialized, superior products that healthcare professionals trust. As a family-owned and operated business, we are passionate about fostering long-term relationships with our suppliers and customers alike. Our mission is to advance and grow acupuncture in the United States through top-tier products, unmatched customer service, and unique opportunities like continuing education and philanthropic donations.
If you're a motivated, customer-focused professional who thrives in a collaborative environment, we'd love to have you on our team!
Responsibilities
The Customer Service Representative will play a key role in ensuring customer satisfaction and operational efficiency. Your duties will include (but are not limited to) :
- Manage a high volume of inbound and outbound calls.
- Enter phone, email, and wholesale orders into our ERP system with accuracy and speed.
- Collaborate with other departments to address issues related to shipping, inventory, products, and technical concerns.
- Resolve open orders, invoice errors, billing issues, and potential credits.
- Find customer-focused solutions that also align with company objectives.
- Handle customer complaints with professionalism and de-escalation techniques.
- Provide troubleshooting assistance and guide customers through navigating the website.
- Upsell and cross-sell products and services, including courses.
- Assist with training new hires to build a strong, well-versed team.
- Process returns and exchanges to ensure a smooth experience for customers.
- Research and collect outstanding payments while supporting accounts receivable efforts.
- Provide shipping, billing, inventory, and product updates for specified accounts.
- Complete additional tasks as assigned by management.
What We're Looking For
The ideal candidate will possess the following qualities :
What We Offer
How to Apply
If you're ready to become part of a passionate team and help us continue to deliver exceptional service to our valued customers, we'd like to hear from you!