What are the responsibilities and job description for the Call Center Customer Service position at vTech Solution?
Company Description
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.
We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.
- Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.
- Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.
- Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.
- Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.
- Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.
- Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.
- On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.
Job Description
Successful Call Center Customer Service Representative candidates should have the following skills:
• Excellent verbal skills, personable over the phone, reliable and able to provide outstanding customer service.
• Ability to handle a high volume of calls with varying degrees of questions or concerns
• Solution driven and excellent customer service both internally and externally
• Team player and ability to adapt quickly to the needs of a busy call center
What you will need to have to be a successful Call Center Customer Service Representative:
• Minimum High School Diploma/GED
• At least 1 year of customer service experience
• Excellent verbal and written communication skills
• Able to work in a team environment
1st Shift Hours: 9:30AM to 05:00PM
2nd Shift Hours: 06:00PM to 11:00PM (Mon – Thu), and 12:00PM to 6:00PM (Sat)
*Opportunity for extra hours are Friday nights and Sunday day shifts!
Additional Information
All your information will be kept confidential according to EEO guidelines.
