What are the responsibilities and job description for the Control Center Training Officer (4040) position at Southeastern Pennsylvania Transportation Authority?
OVERALL DESCRIPTION
Manages all aspects of the Control Center training and compliance program and develops training material for new and current employees. Trains and tests all new Control Center Managers on the rules and regulations of the Control Center. The most common methods of conducting these types of tests include : 1) visual observation, 2) monitoring of live radio, telephone, 3) monitoring of recorded radio, telephone, 4) develops written tests, examinations, assessments, scenarios for each mode.
SPECIFIC RESPONSIBILITIES
- Manages the recertification, training, and re-training classes for all current and new employees.
- Researches and evaluates existing operational policies, practices, and strategies, and provides recommendations on improvements.
- Consults with SEPTA personnel and outside agencies to research and update department best practices.
- Researches and utilizes technology to create a more efficient training program and improve departmental functions.
- Coordinates with other SEPTA Divisions / Departments and outside agencies as required.
- Updates computer and manual reference files, procedures and schedules.
- Maintains training and re-certification records for all Control Center Managers.
- Ensures that all policies, procedures and regulations of the Control Center, the Authority and outside governing agencies are followed.
- Performs other duties as assigned.
QUALIFICATIONS AND EXPERIENCE
BENEFITS SEPTA offers a comprehensive benefits and retirement program :
Medical – Minimal annual premium contribution
Benefit plans with No Employee annual premium contribution :
Prescription
Dental
Vision
Additional benefits we offer :
Defined Benefit Pension Plan
Voluntary Governmental 457B Deferred Comp Plan, with available Financial Advice and Planning Services
Life Insurance
Paid Parental Leave
Tuition Reimbursement
SEPTA Transportation Pass – FREE travel on all SEPTA modes of transportation
SEPTA employees qualify for the Public Service Loan Forgiveness (PSLF) program
Generous Vacation Allowance
Dependent Care Flexible Spending Account
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market : Philadelphia
