Patient Services Representative

Southern California Medical Center is looking for Patient Services Representative to join a team of professionals.

At SCMC, a nonprofit organization, we are committed to serve patients and our community during the trying times. Join our team of professionals where we are focused on providing the best healthcare services for all patients, regardless of whether they need to finance medical care, have no insurance, or are looking for affordable or low cost care that they can feel confident in. From general medical care to preventative care and recovery, our mission is to ensure those who are underserved in our communities to have access to the best possible medical care.

JOB DESCRIPTION

Summary: Patient Services provides direct assistance to patients and their families. Patient Services supports the site manager by educating patients, scheduling appointments, following up with patients, reviewing prescriptions, and answering patient inquiries.

Essential Functions:

· Use of EHR for scheduling, registration and documenting patient data.

· Primary facilitator of patient feedback and complaints.

· Investigate and communicate patient feedback with the Site Manager.

· Communicate efficiently and effectively with all staff regarding patient inquiries.

· Assist the Site Manager with implementing process improvements (review office workflow from patient point of view).

· Reach out to patients who are no shows to their scheduled appointments.

· Notify patients of normal and abnormal laboratory findings as instructed by the clinical staff.

· Review patient’s charts and present finding to the physician.

· Perform other clinical and site duties including but not limited to patient triage, data collection and recording, administration of vaccines and medications, medical record upkeep, patient education, CLIA waived lab testing, labeling and transporting laboratory specimens (if applicable).

· Other duties as assigned.

Education and Experience:

• High School diploma required; Associate degree or Medical Assistant Training certificate preferred.
• Minimum two (2) year experience in healthcare setting; preferred.

Required Skills/Abilities:

· Professional manner and detailed oriented.

• Able to handle pressure and remain calm in stressful situations.
• Excellent verbal and written communication.
• Able to multi-task and at times be willing to travel to different sites.
• 40 WPM

· Computer skills and knowledge, including word processing, medical database operations and spreadsheets.

· Bilingual; English, and Spanish or Farsi preferred.

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Family leave
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Medical: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $21