Information Technology Support Associate, Help Desk

Illinois Residency Requirement: This position requires Illinois residency within 180 calendar days of the start date.

The SIU School of Dental Medicine in Alton, Illinois is seeking qualified candidates for a full-time Information Technology Support Associate (ITSA), Help Desk position. The ITSA- Help Desk Support employee will assist at the School of Dental Medicine with implementation of the Office of Dental Information Technology (ODIT) functions including:

1) Configuration, analysis, and revision of highly confidential HIPAA protected mission critical clinical patient information system functions;
2) Management of SDM user IT security access;
3) Triage, user support, and quality assurance follow-up of all IT support requests coming into ODIT;
4) Assist with the creation, development, revision and presentation of database training curricula to the faculty, staff, postdocs and students through live presentation, manuals and video instructions with access via SDM intranet web pages;
5) Schedule management of the members of the ODIT;
6) Coordinate equipment installation and maintenance by outside vendors;
7) Coordinate absence requests from departmental staff and ensure appropriate coverage;
8) Manage purchase orders for ODIT supplies, software, and equipment.

Additionally, the ITSA, Help Desk Support position will perform routine office functions such as typing, copying, filing as needed by ODIT as well as perform miscellaneous related duties as assigned.

To Apply for this Vacancy:

Click the “Apply for Position” button at the top of the job description page. This will prompt you to access your existing HireTouch account or create a new account, only create a new account if you have NEVER done so previously. After logging in or completing your new profile, you can then complete the required SIUE application documents for each individual position. Please be sure to complete updated 2023 forms that are attached to the job located under your Applicant Profile box.

Applicants must submit an updated and complete Civil Service Application, which must include complete employment history, through HireTouch. If you do not possess any employment history, you must indicate this within the employment history section of the application. Your application should reflect all relevant skills and experience related to the minimum qualifications listed for this position. While a resume may be submitted with the application, data for each employer must be listed on this application form. (The words "See Resume" may only be used as a substitute in the section entitled "Specific Duties Performed".) If the application is incomplete you will not be considered for the position as our office will be unable to evaluate your application to determine if you possess the required minimum qualifications.

If qualifying by education or to qualify for a required educational prerequisite, you must submit your transcripts, including those for SIUE, at the time of application. Applicants qualifying for Veteran’s preference must submit a copy of form DD214 at the time of application. For additional information, please visit: Eligibility Criteria and Point Allocation and Proof of Eligibility. Please submit any other licenses or certifications related to the position at the time of application.

Applicants will be subject to a background check and/or drug screening prior to an offer of employment.

PLEASE NOTE: For all Civil Service positions, Illinois residency is required within 180 calendar days of the start date for the designated position.

For more information, please visit the Office of Human Resources website at www.siue.edu/human-resources or call Civil Service Testing at 618-650-2190.

Southern Illinois University Edwardsville nurtures an open, respectful, and welcoming climate that facilitates learning and work. SIUE is committed to education that explores the historic significance of diversity in order to understand the present and to better enable our community to engage the future. Integral to this commitment, Southern Illinois University Edwardsville strives for a student body and a workforce that is both diverse and inclusive. We strongly encourage candidates from historically underrepresented groups, including women, members of racially minoritized groups, and individuals with disabilities, to apply. For more on our Statement of Diversity, visit SIUE Mission, Goals and Plans

• High school diploma or equivalent.

• Any one or any combination totaling one (1) year (12 months) from the following categories:

• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

30 semester hours equals one (1) year (12 months)

Associate’s Degree (60 semester hours) equals eighteen months (18 months)

90 semester hours equals two (2) years (24 months)

Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

• Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.