What are the responsibilities and job description for the Card Services Specialist position at Southern Michigan Bank & Trust?
Department : Operations
Reports To : Contact Center Supervisor
FLSA Status : Non-Exempt
Position Summary
This position assists with all aspects of customer contact along with processing, balancing, monitoring, researching, and reporting all duties and responsibilities within the Card Services area of the Operations Department. The Operations department consists of many areas with defined functions. Cross-training is required across areas to increase efficiency, consistency, and knowledge.
Organizational Expectations
Adhere to organizational policies and procedures; act as a leader within and outside the organization; perform duties as workload necessitates; maintain a positive and respectful attitude; communicate regularly with supervisor about department issues; demonstrate flexible and efficient time management and an ability to prioritize workload; consistently report to work on time prepared to perform duties of the position; meet or exceed department productivity standards; maintain confidentiality in reference to the Bank and its business, as well as the affairs of bank customers; attend and participate in staff, department, and other meetings, as required.
Essential Duties and Responsibilities
- ATM / Debit Card Processing
Order Requests
New / replacement cards & PINs
Balance ATM settlement accounts
Verify the sale of prepaid cards
Monitor and distribute card inventory to branches
Assist and support internal and external customers
Build sustainable relationships and engage customers by offering exceptional customer service
Physical demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
1. Physical Demands
2. Work Environment
Qualifications and Experience Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Direct Supervision Exercised Over
None
This job description describes the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
This job description does not create an employment contract, implied or otherwise, other than an "at-will" working relationship.
