What are the responsibilities and job description for the Operations Manager position at Southview Design Inc?
Summary of the position: The Operation Manager is responsible for the overall management of Maintenance services performed while adhering to the Southview Design sales process and core values. Responsible for the operation of our landscape maintenance services
Duties:
- Establish and successfully meet key performance indicators for maintenance sales, performance, and client retention.
- Deliver communications on a consistent basis with Landscape Care Reps and/or Maintenance Supervisors via phone, text, email, or other appropriate technology to maintain excellent communications, high standards, and growing relations
- Schedule and oversight of both in house crews and subcontractor crews.
- Visit sites daily to ensure quality and team cohesion. Monitor and give feedback to crews to ensure clients expectations are being met
- Responsible for maximizing job site efficiencies while maintaining employee morale and safety
- General machine maintenance
- Work hands on with staff in the field to provide coaching and better maintenance training
- Appraise crew performance and resolve any conflict
- Maintain professional and courteous communication with clients when responding to customer needs or questions.
- Be flexible in scheduling and supervising of changing crews as the season progresses.
- Adapts well to schedule changes and be flexible in the fast-paced environment.
- Ability to work well with all crew members and multiple supervisors. As workloads change, the Production Manager may reallocate the Operations Manager to another team for assistance as he sees fit.
- Additional duties as assigned. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $57,300 - $72,600
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