Scheduling Supervisor

About Us:

Since 2002, Southwest Blinds & Shutters has grown into one of the Southwest’s most respected window covering companies, with over 1,700 five-star reviews and an award-winning team. We’re dedicated to delivering the best home improvement experience for our customers and creating unmatched growth opportunities for our team. We believe that "Every Window Should Look Southwest."

Why This Opportunity Stands Out:

Most people don’t realize the booming potential in the window coverings industry! This is a fast-growing, dynamic sector where you can build a successful career that’s personally and financially rewarding. Our organization continues to grow and expand it's offerings to our end users. Join us and experience the growth and excitement for yourself! Room for further leadership advancement for the right individual.

Job Overview
We are seeking a detail-oriented and organized Scheduler to join our dynamic team. The ideal candidate will play a crucial role in managing new consultation and installation appointment scheduling ensuring that customers receive timely and efficient service. This position requires excellent communication and multitasking, as well as strong analytical skills to make informed decisions

Responsibilities

• Supervise and mentor scheduling team members, providing training and development opportunities in collaboration with team leads.
• Conduct regular audits of call recordings to identify areas for improvement, address findings with team members, and report action plans to senior management.
• Analyze and interpret scheduling reports to identify focus areas for departmental improvement.
• Monitor install scheduling to ensure alignment with financial goals on a daily, weekly, and monthly basis, ensuring calendars are optimally filled without gaps.
• Track manufacturing ETA trends, alerting leadership to deviations from expectations.
• Collaborate with leadership to identify workflow bottlenecks and actively seek, present, and implement solutions with the department team.
• Review sales calendars to verify that scheduling aligns with designer capacity and capabilities, ensuring efficient resource utilization.
• Schedule, assign, and follow up on storage and warehouse audits, ensuring timely completion.
• Proactively collaborate with the Customer Service Manager to provide updates to customers regarding significant delays or issues that may lead to escalations.

Experience

• Highly motivated, self-driven, and goal-oriented.
• Strong ethics, personal accountability, and integrity.
• Comfortable with technology and able to adapt quickly to new tools.
• Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Adaptable and motivated to take on new challenges that promote growth for the individual as well as the organization

Apply Now! If you’re excited to learn more and believe you’re the right fit, apply on really with your resume and a cover letter detailing why you're perfect for this role.

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• Why are you currently looking for a new career opportunity?
• What interests you about this position? Why do you think you would be a good candidate?

Experience:

• Leadership: 1 year (Required)

Ability to Commute:

• Mesa, AZ 85212 (Required)

Work Location: In person

Salary : $25 - $28