What are the responsibilities and job description for the Branch Coordinator I position at SOUTHWEST MATERIAL HANDLING INC?
Job Details
Description
Title: Branch Coordinator I Facility: Thousand Palms, CA
Job Type: Hourly/ Non-Exempt Supervisor: Branch Manager
Summary:
The Branch Coordinator I is responsible for supporting the branch by ensuring exceptional technician and customer support, and precise documentation. This role requires the ability to manage administrative, operational, and customer-facing tasks, with a focus on multitasking, organization, and cross-team collaboration. Additionally, you will serve as a backup to the Branch Coordinator II and Branch Manager in their absence, ensuring continuity of operations.
Job Responsibilities:
The following responsibilities serve as a general guideline and may evolve based on business needs:
- Respond to customer, technician, and internal department inquiries via phone, email, and text in a timely and professional manner.
- Open, process, and accurately invoice work orders.
- Dispatch and direct technicians to ensure timely and efficient service completion.
- Maintain and update scheduled maintenance records and full-maintenance unit lists.
- Collaborate with CSS and other departments to ensure customer satisfaction and service efficiency.
- Create, manage, and maintain service department reports and documentation.
- Organize and file service and rental records to ensure accuracy and easy access.
- Generate and process purchase order requests.
- Handle quote generation, shop invoicing, and billing for services rendered.
- Track and manage service quotes to completion, ensuring timely follow-ups.
- Address and manage customer service quote requests.
- Work with the Technician and CSSR to secure customer approvals for service quotes.
- Provide backup support for the Parts and Service teams when necessary.
- Handle rental inquiries, provide accurate quotes, and manage customer contracts.
- Coordinate transportation schedules for equipment deliveries, transfers, and repairs, ensuring all logistics run smoothly.
- Dispatch drivers efficiently, ensuring accurate paperwork and timely transactions.
- Promote rental services through proactive customer outreach and inside sales efforts.
- ASEC Duties as assigned
Qualifications
Qualifications:
- High school diploma or equivalent; college coursework in business administration preferred.
- 3-5 years of experience in service, parts, or rental operations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and time-management abilities.
- Effective verbal and written communication skills.
Physical Requirements:
- Ability to repeatedly stoop, bend, push, pull, and kneel.
- Ability to lift up to 50 pounds unaided.
- Must be detail-oriented, adaptable, and capable of multitasking in a fast-paced environment.
- Able to build and maintain effective relationships with internal teams and customers, fostering collaboration and satisfaction.
We value our Associates and offer competitive wages with great benefits such as:
- Medical, dental and vision insurance
- Short- and long-term disability coverage (employer sponsored)
- Basic Life insurance (employer sponsored)
- Voluntary Life insurance
- Flexible spending accounts
- 401k with a company match of 50% of your contribution (up to 6% of your current salary)
- Career development opportunities
- And much, much more!
Wage range DOE: $19 to $23
Salary : $19 - $23