Demo

Branch Coordinator I

Southwest ToyotaLift
Thousand Palms, CA Full Time
POSTED ON 3/11/2025
AVAILABLE BEFORE 5/11/2025

Title: Branch Coordinator I Facility: Thousand Palms, CA
Job Type: Hourly/ Non-Exempt Supervisor: Branch Manager

Summary:

The Branch Coordinator I is responsible for supporting the branch by ensuring exceptional technician and customer support, and precise documentation. This role requires the ability to manage administrative, operational, and customer-facing tasks, with a focus on multitasking, organization, and cross-team collaboration. Additionally, you will serve as a backup to the Branch Coordinator II and Branch Manager in their absence, ensuring continuity of operations.

Job Responsibilities:

The following responsibilities serve as a general guideline and may evolve based on business needs:

  • Respond to customer, technician, and internal department inquiries via phone, email, and text in a timely and professional manner.
  • Open, process, and accurately invoice work orders.
  • Dispatch and direct technicians to ensure timely and efficient service completion.
  • Maintain and update scheduled maintenance records and full-maintenance unit lists.
  • Collaborate with CSS and other departments to ensure customer satisfaction and service efficiency.
  • Create, manage, and maintain service department reports and documentation.
  • Organize and file service and rental records to ensure accuracy and easy access.
  • Generate and process purchase order requests.
  • Handle quote generation, shop invoicing, and billing for services rendered.
  • Track and manage service quotes to completion, ensuring timely follow-ups.
  • Address and manage customer service quote requests.
  • Work with the Technician and CSSR to secure customer approvals for service quotes.
  • Provide backup support for the Parts and Service teams when necessary.
  • Handle rental inquiries, provide accurate quotes, and manage customer contracts.
  • Coordinate transportation schedules for equipment deliveries, transfers, and repairs, ensuring all logistics run smoothly.
  • Dispatch drivers efficiently, ensuring accurate paperwork and timely transactions.
  • Promote rental services through proactive customer outreach and inside sales efforts.
  • ASEC Duties as assigned

Qualifications:

  • High school diploma or equivalent; college coursework in business administration preferred.
  • 3-5 years of experience in service, parts, or rental operations.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and time-management abilities.
  • Effective verbal and written communication skills.

Physical Requirements:

  • Ability to repeatedly stoop, bend, push, pull, and kneel.
  • Ability to lift up to 50 pounds unaided.
  • Must be detail-oriented, adaptable, and capable of multitasking in a fast-paced environment.
  • Able to build and maintain effective relationships with internal teams and customers, fostering collaboration and satisfaction.

We value our Associates and offer competitive wages with great benefits such as:

  • Medical, dental and vision insurance
  • Short- and long-term disability coverage (employer sponsored)
  • Basic Life insurance (employer sponsored)
  • Voluntary Life insurance
  • Flexible spending accounts
  • 401k with a company match of 50% of your contribution (up to 6% of your current salary)
  • Career development opportunities
  • And much, much more!

Wage range DOE: $19 to $23

Salary : $19 - $23

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