Branch Coordinator I

Title: Branch Coordinator I Facility: Thousand Palms, CA
Job Type: Hourly/ Non-Exempt Supervisor: Branch Manager

Summary:

The Branch Coordinator I is responsible for supporting the branch by ensuring exceptional technician and customer support, and precise documentation. This role requires the ability to manage administrative, operational, and customer-facing tasks, with a focus on multitasking, organization, and cross-team collaboration. Additionally, you will serve as a backup to the Branch Coordinator II and Branch Manager in their absence, ensuring continuity of operations.

Job Responsibilities:

The following responsibilities serve as a general guideline and may evolve based on business needs:

• Respond to customer, technician, and internal department inquiries via phone, email, and text in a timely and professional manner.
• Open, process, and accurately invoice work orders.
• Dispatch and direct technicians to ensure timely and efficient service completion.
• Maintain and update scheduled maintenance records and full-maintenance unit lists.
• Collaborate with CSS and other departments to ensure customer satisfaction and service efficiency.
• Create, manage, and maintain service department reports and documentation.
• Organize and file service and rental records to ensure accuracy and easy access.
• Generate and process purchase order requests.
• Handle quote generation, shop invoicing, and billing for services rendered.
• Track and manage service quotes to completion, ensuring timely follow-ups.
• Address and manage customer service quote requests.
• Work with the Technician and CSSR to secure customer approvals for service quotes.
• Provide backup support for the Parts and Service teams when necessary.
• Handle rental inquiries, provide accurate quotes, and manage customer contracts.
• Coordinate transportation schedules for equipment deliveries, transfers, and repairs, ensuring all logistics run smoothly.
• Dispatch drivers efficiently, ensuring accurate paperwork and timely transactions.
• Promote rental services through proactive customer outreach and inside sales efforts.
• ASEC Duties as assigned

Qualifications:

• High school diploma or equivalent; college coursework in business administration preferred.
• 3-5 years of experience in service, parts, or rental operations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time-management abilities.
• Effective verbal and written communication skills.

Physical Requirements:

• Ability to repeatedly stoop, bend, push, pull, and kneel.
• Ability to lift up to 50 pounds unaided.
• Must be detail-oriented, adaptable, and capable of multitasking in a fast-paced environment.
• Able to build and maintain effective relationships with internal teams and customers, fostering collaboration and satisfaction.

We value our Associates and offer competitive wages with great benefits such as:

• Medical, dental and vision insurance
• Short- and long-term disability coverage (employer sponsored)
• Basic Life insurance (employer sponsored)
• Voluntary Life insurance
• Flexible spending accounts
• 401k with a company match of 50% of your contribution (up to 6% of your current salary)
• Career development opportunities
• And much, much more!

Wage range DOE: $19 to $23