Front Office Receptionist

Southwest Contemporary Women's Care is looking for a Front Office Receptionists for our Ahwatukee location. This position is the first to have the chance to impress our patients with caring and compassion. Those in this position have an opportunity to set a positive tone for the rest of the patient's visit. The perfect person understands the importance of treating our patients as though they are a family member. They have good attendance, meet people with a smile and patiently assist them through the check in and check out process.

Office Hours: Mon - Thurs 8 a.m. to 5 p.m. and Friday 7:30 a.m. to 2:30 p.m. Pay Rate begins at $16 and is dependent on experience.

Benefits include: Medical, Dental, Vision, 401k, PTO, paid Holidays, uniforms and more

GENERAL JOB DESCRIPTION:

This position is responsible for performing medical receptionist functions. Employee must provide outstanding customer service and render patient care using knowledge, judgment and skills necessary to provide the highest level of care. Optimizes patient care by using effective customer service communication skills including kindness, tact and courtesy to ensure positive patient response/experience. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion, exhibits professional conduct and abides by the policy protecting confidentiality. Demonstrates problem solving skills and pro-active resolution. Attempts to handle problems/conflicts independently and with a sense of urgency.

Provide support including answering phones, maintaining the reception area, returning phone messages as necessary, watching over supplies/forms for ordering.

QUALIFICATIONS FOR THE JOB:

Education:

• High school diploma/GED or equivalent working knowledge

Experience:

• 2 Years front office or customer service experience in a medical or other setting
• Medical front office or insurance billing experience helpful
• Medical or other office software system experience

KEY COMPETENCIES:

• Ability to perform basic math functions
• Ability to handle confidential information and sensitive issues
• Work under minimal supervision and make independent decisions using good judgment
• Excellent communication and human relations with various backgrounds and diverse populations, utilizing necessary resources when language barriers are present
• Work cohesively as a team
• Attention to detail and organizational skills
• Multi-tasking activities
• Adapt well to change
• Performs efficiently exhibiting good analytical and problem solving skills
• Approaches all situations with a positive attitude

RESPONSIBILITIES:

• Responsible for greeting patients- stand to greet patients with a smile, identify self and use the patient’s first name when checking patients in and checking them out.
• Patient registration – Performs registration processes, explains forms and obtains required signatures. Verifies insurance coverage and ensures authorization notification is received/noted from the billing office. Accurately performs data entry and documents necessary information specific to patient’s insurance plan.
• Chart Prep – Review charts daily 1 day out for referrals from physicians, authorizations/benefit verification, ensure needed medical records are pulled and ready daily. Reminder phone calls to patients for follow up or missing paperwork if needed. Push paperwork to patients via Phreesia.
• Billing – Serves as a liaison between the patient and the billing department as needed to address patient’s financial concerns or issues. Presents and explains financial responsibility to patients according to the verification of insurance benefits provided by the billing department. Provides available options for payment arrangements as appropriate. Assists patients and their families with completing financial documents when appropriate.
• Financial – Accurately collects and enters copay/coinsurance payments for services delivered and performs daily payment reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork scanned to the billing department.
• Appointment Scheduling – Responsible for accurately scheduling patient’s appointments including multiple OB appointments, in office procedures, routine and other appointments. Assists with reschedule needs due to provider out of office, urgent needs and office needs.
• Understands and abides by all HIPAA regulations.
• Willingness to communicate with clinical staff, billing staff and providers as needed.
• Phones – Handles incoming and outgoing phone calls to support centralized scheduling as needed to ensure excellent customer service. Acts as a resource to all providers in order to provide optimal patient care.
• Observant and attentive to patient needs throughout the common areas.
• Assist with FMLA and disability paperwork; scan and task to clinical staff, obtain payment and call for patient pick up.
• Warm transfer of all patient phone calls to different departments.
• Basic document scanning to patient charts.
• Daily maintenance of Phreesia triangles.
• Check the front reception area and restrooms hourly.
• Maintain a professional appearance; scrubs clean and wrinkle free, name tag and appropriate footwear worn at all times. Follows company policy regarding uniforms, tattoos, piercings and fragrance.
• Available to arrive early/stay late on scheduled opening or closing shifts.
• Correctly utilizes all company software including but not limited to Phreesia, Intergy and the SWCWC website.
• Responsible for ordering supplies, prepping and organizing OB bags.
• Distribute RX refill requests from front office fax machine to back office staff.
• Distribute No Docs.
• Performs other related work as requested/directed by management.
• Attends all regular staff meetings.