Field Services Engineer PRN

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

While we may not be at a patient’s bedside, their health is still in our hands.

Our Field Service Engineer - PRN is responsible for the quality service of Spacelabs products and for customer satisfaction. Excellent technical and communication skills are needed to positively interact with customers and company personnel. Requires people who can work well without close supervision, they must be self-starters, and can independently manage time/schedule. The FSE must possess analytical/technical abilities and basic business acumen and effectively communicate at all levels of the organization.

• This job requires 90% travel regionally and sometimes across the US, as needed. FSE -PRN will be called upon with approximately 2-week notice to travel***
  
  

Responsibilities

• Install and relocate Spacelabs products in accordance with policies, procedures, and approved technical documents and publications.
• Install approved equipment upgrades and modifications as required in accordance with procedure and Quality Management Systems requirements.
• Perform all assigned preventative maintenance, corrective maintenance, and any updates/upgrades to the device’s software and provide necessary records to hospitals and the Regional Service Manager.
• Support sales efforts by assisting with equipment demonstrations and clinical evaluations.
• Submit accurate and complete reports in a timely manner regarding expenses, timecards, and service call reports.
• Assist with “on-the-job training” of all regional new hires; responsible for mentoring new FSEs and field installation associates and supporting the business as needed.
• Continue technical development, e.g. seek out new training to keep up with technology as it changes.
• Control and maintain assigned Spacelabs assets in accordance with policies and directions.
• Attend all required technical training classes (remotely or at Spacelabs Snoqualmie location) to be within compliance for servicing Spacelabs devices
• Uphold Spacelabs values of Customer Obsession, Ownership Mindset, and Superior Results.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid the recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  

Qualifications

• Associate of Science Degree; or equivalent technical training; or equivalent military training; or equivalent experience.
• 5 years of experience as an FSE or equivalent field service or similar experience.
• 5 years of experience working on complex capital medical devices.
• Proficient computer skills including Networking and Microsoft Windows. Customer Relationship Management (for example Microsoft Dynamics CRM), MS Office products (Word, Excel, Visio, and PowerPoint)
• Must become fully competent in the application and operation of all SL products in all care areas.
• Must be previously certified with Spacelabs training. Must become fully competent in the application and operation of all assigned products and systems.
• Work various shifts as deemed necessary for successful installation and training.
• Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at the customer site. May be required to complete a US federal background check and requirements for access to US government facilities and/or government IT networks.
• Must maintain a good driving record and be insurable per company policy. Observe all applicable company safety policies and practices.
• Ability to climb and stand on ladders for extended periods.
• Ability to lift up to 50 lbs.
• Use of computer: 15%
• Domestic Travel: >90% This is a regional position requiring a significant amount of travel. This position requires the ability to possess a valid driver’s license and maintain a good driving record. Includes air travel, so must be able to acquire all necessary travel documents.
• This position will be assigned regionally but will be used as a floater position, meaning that this person may need to travel nationally (a vehicle/airplane) to assist with business needs.
• Periodic overtime may be required.
  
  

Please review our benefits here: Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based on candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) do not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions, and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology, and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.