Hotel Front Office Supervisor

About us

AON Hospitality Group is a local owner/operator in Panama City Beach, FL area. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision.

Our work environment includes:

• Growth opportunities
• Company perks
• Lively atmosphere
• Safe work environment

PURPOSE OF JOB

Oversee all daily front-of-house guest sales & services including supervising all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines. Coordinate guest services and operations of the front-of-house with all hotel departments. Ensure guest service standards are maintained.

ESSENTIAL FUNCTIONS:

• Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
• Rates & Inventory Management
• Monitor inventory to maximize room availability and revenue.
• Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
• Ensure proper training and execution of brand loyalty program ensuring sign-up initiatives are being met.
• Responsible for day-to-day staff assignments and management of front-of-house staff, including the front desk agents, night auditors and breakfast hosts.
• Responsible for scheduling of front-of-house staff to ensure adequate coverage in keeping with the company’s staffing guidelines and labor budget.
• Responsible for submitting department employee time sheets to be approved and processed by the GM.
• Responsible for Reconciling reward stays and reimbursement from the Franchise on a Daily and Monthly basis
• Approve and process all hotel payroll for corporate approval in the absence of the GM.
• Responsible for remaining highly visible to guests and staff and providing additional support to front-of house staff to include working desk shifts, providing breakfast services and responding to emergencies.
• Front Office Manager to Work Minimum of 3 Front desk shifts a week and up to 5 shifts as needed.
• Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the front office are adhered to including:

o Rotating front desk bank, paid-outs, and daily deposit preparation

o Review all in-house, reservations and cancellations to ensure they are executed correctly

o Review future bookings, groups, tours and events and plan accordingly

o Office supplies inventory & ordering

o Key control of Staff, Vendor and guest key assignments

o Breakfast foods, beverages and supplies inventory & ordering

o Sundries inventory and ordering

o Approve and code invoices for payment (in absence of the GM)

o Process any room damage claims and all follow-up

• Serve as next level escalation for all guest inquires, concerns or issues. Escalate to GM as needed.
• Ensure all front-of-house staff are properly trained and meet company and brand training requirements and guidelines.
• Participate in budget review and review monthly department financials to insure monthly and annual financial goals are met.
• Conduct daily and monthly stand-up meetings and huddles to keep staff trained, aware and informed.
• Other duties as assigned.

SCOPE

Provide exceptional guest experience to all guests, vendors and visitors. Provide an organized, safe, professional and positive work environment to all front-of-house staff. Ensure the department operates in a profitable manner working within approved budgets and staffing guidelines. Serve as the Manager-On-Duty when the GM is not available or off-site. Generate and follow through on all sales leads and opportunities.

KNOWLEDGE AND SKILLS:

· Must have Valid Driver’s License

· A minimum of five years’ experience in Front Desk Hotel, or similar management position

· Strong computer skills including Microsoft Office and web-based hotel software and applications

· Proficient in time management; the ability to organize and manage multiple priorities

· Ability to take initiative and effectively adapt to changes

· Excellent verbal and written communication skills

· Ability to work independently and without supervision

· Proven ability to train, manage, and lead employees to achieve set goals and objectives

· Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Panama City Beach, FL 32407 (Required)

Ability to Relocate:

• Panama City Beach, FL 32407: Relocate before starting work (Required)

Work Location: In person

Salary : $16