Job Description
Job Description
The Sparta White County Family YMCA in Sparta, TN is a leading nonprofit for youth development, healthy living, and social responsibility, and is committed to making our community stronger. Our ideal Welcome Center Attendant candidate is self-driven, ambitious, and hard-working.
Responsibilities
Membership :
- Oversee the management of membership records and files. Maintain confidentiality of members files and private information.
- Resolve issues for members.
- Ability to retrieve membership information from computer system.
- Knowledge of membership rates, promotions, and eligible discount groups.
- Conduct tours responsive to the needs of prospective members; ability to “sell” the Y.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Accurately conducts financial transactions for membership and program fees. Hand out invoices for members with outstanding balances; accountable for all cash collected during shift.
- In partnership with the Membership Director, process financial assistance applications.
- Applies all YMCA policies dealing with member services.
Operations :
Ensures the security of the facility by scanning all members and enforcing policy regarding visitors.Work with department directors and maintenance / janitorial staff to ensure the entire facility is clean and operationally functional.General understanding of all Wellness Center equipment and an overall knowledge of fitness & wellness.General understanding of all programs and special events.General understanding and ability to communicate safety policies and procedures.Ensuring all members are acting safely, appropriately, and in accordance with the member handbook.Conduct program registration for members and guests.Performs miscellaneous job-related duties as assigned.Customer Service :
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Greets members by name and visitors in a positive and professional manner as a representative of the YMCAHave the member’s best interest at heart. Be the guide!Build relationships with members by showing interest in each members well-being, learning member’s names, and accommodating request when possible.Intentionally and continuously strive to promote an inclusive culture that values diversity, strengthens inclusion, and makes members feel welcome.Excellent interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community.Emotional Labor
Passion, enthusiasm, and commitment to the YMCA’s values and mission. Must set a high example of Christian character.Action-oriented, positive attitude, empathetic, and innovative.Personally invested in the long-term well-being of the Y; ambitious long term vision of the Y.Takes pride in the job and injects art and humanity into the position.Must present a professional image, attitude, and demeanor.Must have problem solving, conflict resolution skills, and demonstrate sound judgement and initiative.Team-oriented; dedicated to building positive relationships, trust and influence with teammates. Ability to collaborate effectively.Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills.Qualifications
Minimum 18 years ageAbility to pass level 2 background screeningComputer skillsCPR / First Aid (YMCA will provide within 60 days of hire)Child abuse prevention training (YMCA will provide within 60 days of hire)We are looking forward to hearing from you.
Available shifts and compensation : We have available shifts all days of the week. Compensation depends on your experience.
Learn more about us at spartawhitecountyymca.org.
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