What are the responsibilities and job description for the IT Support Specialist position at Sparus Holdings?
Job Summary:
The Technical Support Specialist will serve as the first point of contact for field technicians needing help with software and other technical issues. This role requires a problem solver who is comfortable troubleshooting issues on mobile devices, desktops, and across multiple operating systems. The ideal candidate will not only resolve technical issues but will also assist in the deployment and configuration of new software updates, ensuring smooth day-to-day operations in the field.
Pay and Benefits:
Salary is commensurate with experience. Benefits include: Medical/Dental/Vision Plan, 401K Plan, Paid Time Off, Paid Holidays, Training & Development, Company Vehicle, Company Discount Program, and many more benefits!
Key Responsibilities:
- Provide timely technical assistance to field staff.
- Assist in the deployment, configuration, and routine audits of field data.
- Work with cross-functional teams to test and roll out updates that enhance software functionality.
- Create and maintain clear documentation of common issues, solutions, and best practices.
- Conduct training sessions and create user guides to help our field technicians.
- Collaborate closely with the development team to provide feedback on software usability and potential enhancements.
- Stay current with emerging technologies and support methodologies to continuously improve service quality.
Competencies/Qualifications:
- Proficient with troubleshooting on Android and Windows.
- Familiarity with deploying and supporting in-house software applications.
- Solid working knowledge of MS Office and other productivity tools.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently as well as part of a collaborative team.
- Willingness to travel occasionally to support field operations.
Required Education and Experience
- Minimum of a High School Diploma or GED equivalency.
- Intermediate proficiency in varied computer skills.
Position Type/Expected Hours of Work:
- This is a full-time position. Workdays and hours are typically Monday through Friday, 8AM to 5PM.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.
EEO Statement:
Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
