What are the responsibilities and job description for the Client Service Representative position at Spaulding Medical?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our products and services. Your ability to communicate effectively, analyze customer needs, and manage relationships will be crucial in ensuring customer satisfaction and loyalty.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service at all times.
- Utilize Customer Relationship Management (CRM) tools to track interactions and manage customer accounts effectively.
- Analyze customer feedback and market trends to identify opportunities for improvement in service delivery.
- Assist customers with product-related questions, troubleshooting issues, and providing solutions that meet their needs.
- Collaborate with sales and account management teams to ensure seamless communication and service continuity for clients.
- Maintain accurate records of customer interactions and transactions to support ongoing relationship management.
- Participate in training sessions to stay updated on product offerings and industry best practices.
Skills
- Strong background in customer service with a focus on relationship management.
- Familiarity with SaaS platforms and the ability to navigate software applications efficiently.
- Proficiency in software CRM tools for tracking customer interactions.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Analytical mindset with the capability to assess customer needs and market conditions effectively.
- Experience in sales or financial services is a plus but not mandatory.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us in delivering outstanding customer experiences while growing your skills in a supportive environment!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Menomonee Falls, WI 53051
Salary : $17 - $20