What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Come put your passion for serving people and helping animals to work!
VCA Milwaukee Emergency Center for Animals is look to add a Client Service Representative to join our one-of-a-kind emergency practice.
Our hospital has been serving the Milwaukee community for over 10 years. We are a 24-hour emergency and critical care hospital that sees a unique case load of dogs, cats and exotics, and believe in providing the highest quality care to our patients.
Job Duties
The Client Service Representative serves as the face of the hospital, and is the first point of contact for all pet owners, patients and referring veterinarians. This role is crucial in keeping the hospital running smoothly. Job responsibilities include:
Answering incoming phone calls and placing outbound calls to clients and referring veterinarians
Greeting and checking-in patients upon arrival at the hospital
Facilitating hospital communications, acting as a liaison between clients and medical staff
Managing medical records, reports, and related correspondence
Discussing fees and estimates with pet owners, and processing payment transactions
Maintaining a clean and welcoming environment within the hospital
Schedule
Full time, day shift. Scheduling has some flexibility and can be discussed upon interview. Shift details are as follows:
Shift times- 6:00am-2:00pm, 6:00am-4:00pm
Alternating weekends and holidays are required
Qualifications
We are looking for a compassionate, reliable individual that enjoys a fast-paced environment and values the ability to learn and grow within their role. Our ideal candidate will have:
Superior customer service abilities
Excellent written and verbal communication skills
Working knowledge of computers and multi-line phone systems
High level of professionalism and discretion in dealing with sensitive patient situations
Sound decision making and multi-tasking abilities
Prior experience in customer service is required; prior experience in a veterinary setting is strongly preferred.
Apply today! We look forward to meeting you!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
