Training Manager

About Specialty Restaurants:

At Specialty Restaurants, we don't just create meals-we craft unforgettable dining experiences at some of the most iconic restaurants and venues in the industry. With a legacy of hospitality excellence, we take pride in delivering outstanding service, exceptional cuisine, and breathtaking locations that keep guests coming back.

Position Summary:

The Corporate Training Manager is responsible for implementing, designing, and overseeing all training and development programs across Specialty Restaurants' portfolio of brands. This role ensures that training initiatives align with company goals, improve performance, and support a culture of continuous learning and operational excellence. The Corporate Training Manager partners with restaurant leadership, HR, and department heads to support onboarding, leadership development, compliance, and brand-specific operational training.

Top-notch Benefits:

• Competitive salary
• Quarterly bonus
• Benefits including vacation pay, medical, dental and vision insurance
• Lifestyle Spending Account, this benefit supports you and your family in numerous ways such as through gym memberships, child care, groceries, student loans & more!
• Company dining package with allotted spending amount each month
• Variety of Supplemental Benefit Plans for life's unknowns
• 401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)
• Employer paid life Insurance throughout the length of employment
• Paid/Floating holidays for 5 major holidays
• Education Assistance Program (EdAP) for hospitality related education growth
• Employee Assistance Program (EAP) to assist with work life balance
• Management Referral Program with up to a $4,000 payout for qualifying management positions

Essential Responsibilities:

• Work with the HR and training department to develop and maintain training programs, ensuring compliance with all local, state and company requirements.
• Provide training support for all initiatives launched, including online resources linked to SRC University for all new trainings.
• Communicate with regional and GMs to identify training needs and develop plans for individuals.
• Oversee training of managers through proper onboarding, orientation, and development of weekly and monthly training
• Oversee training calendars
• Preparation and delivery of customized welcome packages
• Implementation and maintenance of systems training for managers within each brand
• Check-ins, progress reports and feedback sessions
• Ensure Timely and thorough completion of any implemented training programs for FOH and BOH new hires and ongoing education
• Remain current on developments in training and instructional methodologies including technology enhancements and attends periodic seminars, forums and meetings to ensure currency of education.
• Maintain users within the SRC University Platform
• Monitor timely and thorough completion of all training modules within SRC university my management and hourly team members
• Provide career development support for all current and new employees.
• Check-ins and 30,60,90-day plans
• Develop and oversee employee appreciation and culture building activities and initiatives
• Collaborate with team to update and relaunch Manager In Training program
• Collaborate with restaurant leaders to coach-up employees looking for development
• Establish clear and consistent standards of conduct and performance for all positions.
• Ensure all training is being conducted according to brand and company standards
• Train the trainer
• Empower and educate managers and all positions to exemplify the company core values and mission statement through their work and training
• Conduct needs assessments to ensure conformity with mission training objectives
• Work with Training Department in Implementing and monitoring company-mandated onboarding and orientation processes.
• Ensuring completion of new hire orientation and training schedule to create consistency throughout all locations.
• Supporting and tracking all new hire training reports, check-ins and module completions
• Conduct all follow-up training and check-ins
• Evaluate and report up feedback from all training processes
• Ensuring all required I-9 verification is completed on any new hire's first day of work
• Ensuring 100% completion of ServSafe Food Certification and TIPS training
• Ensuring 100% completion of Harassment Training for all management
• Scheduling and maintaining up-to-date certifications
• Create and assign secret shoppers to identify positives, find insights on missed upselling points, and overall improve guests' experiences.
• Support the management in a hands-on capacity for any management level role during transitionary periods.
• Continuously working with HR to train and improve job performance, minimize workplace incidents, and enhance hiring and onboarding processes.
• Attend meetings as necessary to support and communicate with different departments within the company.
• Collaborate with HR and management to reduce turnover rates and enhance hiring and onboarding processes.

Education/Experience:

• High school diploma or GED
• 3 years related experience required in a hospitality environment

Required Skills/Abilities:

• This role requires strong time management, organizational, communication, and leadership skills, along with a commitment to employee development and guest satisfaction.
• Candidates should be interpersonal, self-starting and able to work independently on various projects simultaneously to meet deadlines.
• Flexibility and ability to adapt to and accommodate different personalities and professional work styles as well as changing work environments and priorities
• Strong PC skills with a working knowledge of including but not limited to MS Excel, MS Word, MS Office, and Outlook.
• Excellent interpersonal, verbal, and written communication skills.
• Detailed oriented with a strong emphasis on accuracy.
• Must be able to clearly and effectively communicate in English.

Travel Requirements:

Travel to local restaurants and work sites when considered necessary.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. All job offers are contingent upon successfully passing pre-employment background check.