699 - Inside Sales Manager

Our Company’s Story:

Founded in St. Petersburg, Florida in 1978, we are celebrating 45 years of leadership and innovation in the sheet metal and aluminum rainware manufacturing and contractor direct industry. Spectra Gutter Systems moved to Atlanta in 1992 and transformed our manufacturing and distribution organization from a small regional supplier into what we now enjoy as a dominant market present in the premier manufacturing and distribution of painted gutter rainware products in North America.

Spectra Gutter Systems has over 35 manufacturing and distribution facilities nationwide to service customer needs and raise the profitability of our partners’ businesses.

Our Core Values:

• Stewardship
• Integrity
• People-Centric
• Innovation
• Servantship

Your Seven Pillars for Success:

• Safety: Our unwavering mission is to prioritize the safety and well-being of our employees, customers, and the communities we serve. We are committed to fostering a culture of vigilance, continuous improvement, and shared responsibility to safety. Via robust safety practices, education, and innovation, we strive to create environments where everyone can thrive without compromising safety.
• Quality Assurance: It is our desire to uphold the highest standards of quality in all aspects of our business. We are committed to providing products/services that exceed expectations, promote continuous improvement, and ensure the satisfaction and trust of our people and customers alike. Through innovation, rigorous testing, and a relentless pursuit of excellence, we aim to be synonymous with unparalleled quality in every fiber of our operations.
• Inventory: Our mission is to achieve seamless inventory management that optimizes efficiency and exceeds expectations. We are dedicated to maintaining precise control over stock, employing innovative technologies, and implementing strategic practices to ensure timely delivery, reduce waste, and enhance overall operational excellence. Our commitment is to meet customer demands with accuracy and reliability, positioning us as the leader in effective inventory solutions within our industry.
• Customer Service Experience and Customer Business Growth: Our commitment is to build lasting relationships with our customers, by placing them at the heart of everything we do. We are dedicated to creating an unparalleled customer service experience through attentive, personalized, and timely support. Through a culture of empathy, proactive communication, and relentlessness to always improve, we strive to exceed customer expectations with each interaction.
• Meeting Location-based Goals: Our success is measured by the fulfillment of our goals and the enduring impact we create in the realms of our vision and mission. Through a combination of dedication, collaboration, adaptability, strategic planning, and a relentless pursuit of excellence, we aim to not only meet but exceed our objectives.
• Personnel Management: Our mission is to empower and inspire our teams. We strive to do this by attracting, developing, and retaining top talent through fostering a culture of respect, professional growth, and inclusivity. Via strategic leadership, transparent communication, and ongoing support/development, our goal is to create an environment where every individual can thrive and contribute their best to the success of our collective endeavors.
• Financials: Our financial goal is to ensure sustainable growth and prosperity within our organization. This is achieved through sound fiscal management, transparency of reporting, and strategic investments. Through prudent financial planning, risk mitigation, and continuous optimization, we will continue to meet our financial objectives and secure the long-term financial health of the organization.

Summary

This role leads and optimizes our inside sales team. Focusing on setting measurable performance metrics, overseeing our Customer Relationship Management (CRM) system, and supporting our outside sales teams; driving business growth.

Your Core Responsibilities Include:

Team Leadership and Sales Strategy

• Manage, mentor, and develop the inside sales team to achieve individual and team goals.
• Set clear, measurable targets (KPIs) for sales performance and ensure alignment with business objectives.
• Conduct regular performance evaluations and provide coaching to improve team efficiency.
• Develop and implement sales strategies tailored to the manufacturing industry.

CRM System Oversight

• Oversee the implementation, maintenance, and optimization of the CRM system to streamline processes.
• Ensure accurate data entry and reporting in the CRM to provide actionable insights for decision-making.
• Train team members on CRM usage and leverage data for forecasting and pipeline management.

Collaboration with Outside Sales

• Work closely with outside sales teams to ensure seamless communication and coordination.
• Provide support by generating leads, tracking customer interactions, and preparing reports to assist field representatives.
• Act as a liaison between inside and outside sales teams to enhance customer satisfaction.

Business Growth Initiatives

• Identify new market opportunities through data analysis and market research.
• Develop strategies to shorten sales cycles and improve conversion rates in a manufacturing context.
• Collaborate with other departments (e.g., marketing, production) to align sales efforts with broader company goals.

Reporting and Analysis

• Monitor key sales metrics such as revenue growth, lead conversion rates, and customer retention.
• Prepare detailed reports on team performance, CRM analytics, and market trends for senior management.
• Use data-driven insights to refine strategies and improve overall efficiency.

To Be Successful, You Will Need to Demonstrate:

• Strong leadership skills with the ability to motivate a team toward achieving goals.
• Expertise in CRM systems tailored for manufacturing operations.
• Excellent analytical skills for interpreting data and driving strategic decisions.
• Strong communication skills for effective collaboration across teams.

Technical Knowledge

• Familiarity with long sales cycles, distributor relationships, and bulk order management in our business setting.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and our CRM platform.