What are the responsibilities and job description for the Customer Experience Manager position at SPECTRUM?
About the Opportunity
\Spectrum is seeking a Customer Experience Manager to lead our efforts in delivering exceptional customer experiences across our retail stores. In this role, you will be responsible for developing and implementing customer-centric strategies, building strong relationships with customers, and analyzing customer feedback to inform business decisions.
\Key Responsibilities
\- Develop and implement customer-centric strategies to drive customer loyalty and retention.
- Build strong relationships with customers through effective communication and service delivery.
- Analyze customer feedback and sales data to inform business decisions.
- Collaborate with cross-functional teams to ensure seamless store operations.
Requirements
\- 2-4 years of customer-facing experience with a proven track record of success.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
