Customer Experience Manager

About the Opportunity

Spectrum is seeking a Customer Experience Manager to lead our efforts in delivering exceptional customer experiences across our retail stores. In this role, you will be responsible for developing and implementing customer-centric strategies, building strong relationships with customers, and analyzing customer feedback to inform business decisions.

Key Responsibilities

• Develop and implement customer-centric strategies to drive customer loyalty and retention.
• Build strong relationships with customers through effective communication and service delivery.
• Analyze customer feedback and sales data to inform business decisions.
• Collaborate with cross-functional teams to ensure seamless store operations.

Requirements

• 2-4 years of customer-facing experience with a proven track record of success.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.